Webex 41.6.3 - Screen Pause causes loss of Mouse Control with Participant as Presenter

[Mike G]

When I'm hosting a meeting, and my meeting participant shares screen and keyboard control as presenter, If I'm controlling the mouse at the time of a screen pause (screen gets blurry then re-renders), I will no longer have mouse and keyboard control thereafter.

If I ask the participant to click on screen a couple of times, I can often regain mouse control.  This interruption is happening like every 5 minutes, which is terribly disruptive. 

This has started for me with the last update Webex 41.6.3 which installed 6/9/2021.

[alicia.ackerman]

I have also had this issue, but it has been happening more often than every 5 minutes, it happens as often as every few seconds. I assumed it was due to certain windows or fields, but that isn't the case. It is preventing me from training and presenting, which is the purpose of the Webex meeting. The only way around this is to talk the client through the session, but that defeats the purpose of *me* presenting the product training them. 

Also, the delay in screen rendering has been happening for several days now, but with the update today to version 41.6.4.8, it has gotten to be so frequent and errant that I have often need to ask my clients to wait a moment on screens before we can move forward so that I can validate the data that is displayed.