06-29-2023 01:13 AM
Hi,
On the android app you have the option to keep the app running in the background. This way you will keep recieving phone calls even when the app is fully closed.
I can't seem to find this option on an iPhone.
And the people who are using apple have to open the app every couple of minutes to be able to recieve a phone call. This is very annoying.
Does someone know how to fix this issue?
Thanks!
07-04-2023 06:59 AM
Hi,
Thank you for your reply.
But how do edit the APN on iphone and with what details.
I can't seem to find the information. I can only see that the issue is with APNS and that i need to change the settings but i don't know what i should change in the settings.
Kind Regards
07-05-2023 01:24 PM
I included links to the relevant documentation in my previous message.
06-29-2023 01:36 PM - edited 06-30-2023 03:23 AM
Apple no longer allows VoIP apps to maintain an active SIP registration in the background; it drains the battery too quickly. You need to configure push notifications, OAuth, and SIP OAuth to resolve this. There was a field noticed published for this: Field Notice: FN - 70555 - Legacy VoIP Mode and iOS 13 Apple Push Notification Service Changes That Affect Cisco Jabber, Cisco Webex Teams, Cisco Unified Communications Manager and IM & Presence Service, and Cisco Expressway - Software Upgrade Recomm...
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