Webex calls notifications behavior

[RPistarino]

Hi,

A colleague show me an "odd" behavior on her webex app:

She receive no notification on incoming calls (not audio nor popup), nor when she's invited on an ongoing call as guest.

BUT, on incoming phone calls (when she's dialed using the internal phone service number) everything works just fine.

She was directed to reset database, config, reinstall the app, nothing worked so far.

At web client, everything works well.

At config, it's all by default (nothing silenced, etc.).

What else could be checked?

Thanks!

[fgeraldo]

I confirmed the problem with the notification was because the time on users computers was ahead in time. Updated the time on windows settings, made the test call and the notification poped up on the right corner.

[Andrew Shepherd]

In my case the time settings didn't fix the problem, Webex is working fine on mobile (Android) but not on Windows 10, I can make calls but when receiving calls the notification bar doesn't pop up.
I have checked all the settings, uninstalled Webex, delete all the registry files and data files related to Webex using iobit uninstaller and reinstalled Webex, the problem is still there.....

[Andrew Shepherd]

Problem solved, the problem was the licensing, no Webex licence was assigned to my user account for some reason, assigned a licence and signed out and the in and is working now.

[Ben Myslenski]

You can check this in the app. Also check what licenses she has applied and her incoming and outgoing call permissions. You could also open a ticket with Cisco on this. Sometimes its just a back end issue with a single users app.

[fgeraldo]

I just had this problem on webex, 3 users complained about not receiving notification from calls, there was no popup on the right corner. I Tried to replicate the issue by changing the time on windows. With a time forward of 4 minutes the webex still shows notification, with a time forward of 5 minutes and above the webex starts not show notification and the green button shows call in progress with 5 minutes or more. I still will try this method on a few users that are having this problem, someting on windows time settings is wrong.

[RPistarino]

Sorry for not mention it. This issue is happening on a Win10 computer.

[Francisco Zicre · Accepted solution]

Hi! , did you check the time configuration on that Windows PC?

We have some user as well with that behaviour , it seems like Webex sees the Webex calls as a meeting. So when you have for example 5 minutes late in the clock settings, Webex thinks you are late for that meeting/call so no notification/sound will be displayed.

[Fritz_H]

@RPistarino 

Which Device-Type/Operating-System are you talking about?

Since OS of mobile devices offer several options to manage/allow/supress notifications.
e.g. On my Android-Device there a 19 notification-option-switches for Webex(-Teams).
I guess, Windows10 also offers some notification-management; don´t know about MacOS.