Webex Client change phone service

[Danny Mainprize]

We are in the process of changing from using on-prem CUCM to Webex Calling.  My webex client was logged into the CUCM, but that server has been deprovisioned.  The dang client app refuses to allow me to log out of using CUCM and log into webex calling for phone services instead.  The "Call Settings" button at the bottom left is grayed out so I can't click that.  I have an error message saying "Phone Services are disconnected." at the bottom and under settings, Phone Service is lists the old CUCM server.  There is no way I have found to enable any of this to allow me to make this change.  I am pretty sure that me along with the other 400 phones I am about to migrate will have this same issue so I need to figure this out quickly.  Has anyone else seen this or know how to allow it to let me make a change?  I am running 45.2.0.31800 for the webex client app, which is the most current version at the time of writing this.

[Jonathan Schulenberg]

As @mparra.fusionet stated, you must change this from Control Hub as an admin; it’s not controllable from the app.

The app is supposed to gracefully adapt o this provisioning change; however, it hasn’t always done that in the past - thus the comment about having to login again. You should plan for this as a possibility - and if it happens, open a TAC case with logs so the developers can fix whatever is wrong. Don’t let them off the hook without a customer-visible defect ID.

[mparra.fusionet]

Hi @Danny Mainprize 

I have had the same problem, in my experience the only way to move them to webex calling was to change the licensing on to webex calling for the user in control hub and then reset the token access

Which means effectively the user has to login to webex again but this time the user will have webex calling instead of UCM on-Prem