Webex smart audio not working for Cisco 980 (Bang & Olufsen) headset

[Henrik Larsen]

Hi

Does anyone experience issues with smart audio option not working in Webex app, after upgrading Cisco 980 headset using B&0 app? Feature is active, but mic. picks up everything in room regardless of setting in smart audio.
I have tried to factory reset headset and reconnect to Bluetooth, no change.

\Henrik

[Henrik Larsen]

Hi - New SW has finally been released 21. dec 23, It can be donwloaded here or via B&O mobile app: Bang & Olufsen Cisco 980 release notes (webex.com).
I have not tested so can't verify if its working

\Henrik

[mdubec]

Hi Henrik,
we tested it and I can confirm that it is much much much better now with noise suppression.
I hope that there will not be any new bug.
Michal

[anboel]

Hello

I tested it after there update.

So now I again have a headset that can be used professionally.

Just too bad it took so long..

[Henrik Larsen]

Is anyone from Cisco/B&O watching this space?
Sorry for the harsh words her, but I find it ridiculous that Cisco and B&O joins forces and introduce a premium headset for UC and then release an update which basically turns the headset into a music only device as it's useless office environment after upgrade. 
Update released 04.04.23 and still no new version available - so much for a premium device, just not good enough!
When can we expect a fix that makes this headset usable for voice again ?

[Per Toft]

This thread has 7879 followers. Can I please ask each and everyone of you followers, who are in some way impacted by this (directly or indirectly), to click the thumbs-up icon to Henriks post above? We need to emphasize to Cisco the importance of getting this resolved. B&O is responsible for releasing the firmware, so we need Cisco to put more pressure on B&O to get this solved.

[anboel]

Hello, for me it is incomprehensible that two companies like that go so far into quality and sound. agree to deliver something so poor.. I have spoken to several from Cisco without feeling that they take it particularly seriously

[waqarmirwaqarmir67]

I have been facing the same issue for the last month. I was trying to do this for applying on my web page. But I am stuck please someone help me out.

[Sascha Heilmann]

Is there any chance to download an older firmware-file like for the 730 ?  I want to downgrade, cause this piece of metal is crap now

[Henrik Larsen]

Hi Sasha, I have asked about this too and It's not possible to downgrade

[mdubec]

Hi,
no, there is not possible to download firmware for the 980 series. I asked TAC and the answer is that the production team doesn't want to provide it

[Sascha Heilmann]

Latest Firmware seems to be a mess....
ANC is working like in a 50$ Headset.
Compared to an Sony WH1000-XM3, it does not do half the supression of surrounding sounds.
While I am on full ANC, I can easily talk to my collegues in the room and I hear every word they whisper.

[mdubec · Accepted solution]

Hi Henrik,
I can confirm the same issue and couple of my colleagues also. The headset is not useable in the office. I have a TAC case and they confirm me that it is a bug in the latest firmware. Cisco is working on the patch. But it already takes over one month now
BR
Michal

[Henrik Larsen]

Hey Mike, do you have the TAC case number?

[mdubec]

Hi Henrik,
the case number is 695437703. But this case is already closed. The result is that we have to wait for the new firmware. And the bug ID doesn't exist, because the vendor is B&O
Michal

[Sascha Heilmann]

Hello, after that long period of time, is there any update to the TAC case ??
We are going to buy 400 Jabras now, because we cannot take the risk that Cisco will never fix this...
I think too few people have that extraordinary expensive headset and there is not much pressure on Cisco or B&O to care about their customers

[mdubec]

Hi Sasha,

the result is that we have to wait for the new firmware update. But there isn't ETA for this firmware
Michal

[Per Toft]

Hi Michal,

do you have a BugID that we can follow?

Thx, Per

[mdubec]

Hi Per,

the answer from TAC case is:

The BU is working on this but since the B&O are a third-party vendor, we don´t have a BUG ID for this.

So we have to wait
Michal

[Henrik Larsen]

Thanks Michael, just had this confirmed from other channel

[Henrik Larsen]

Doesn't work with USB dongle either, other bluetooth headset and USB headset works fine