Hi all I have a case of a "ghost call" in a UCCX 10.6 HA environment. Customer wallboard and Real Time Reporting tool both show 1 call in queue with very long wait time. Even if agents are ready, the call never gets delivered. In real time reporting under sessions, there is no old call waiting, so I'm not able to release the call in here as it's not really there, only CSQ thinks it is. I have seen this occasionally in older UCCX versions where the way to get rid of such a "ghost call", was a engine restart on both nodes, but I'm wondering if there are new options to do thin in UCCX 10.6 ? Henrik   ... View more

Hi I have a UCCX 11.5 where I'm trying to use Finesse Workflow to send data to a customer survey solution. I have built the URL to contain the requested data, the URL is correct and works just fine when calling it directly in a browser session on my own PC. However when the Finesse workflow call the URL after call has been ended, I get a login message in Finesse browser. Login name and password is already part of the URL and if I copy the URL from the finesse agent logfile from where workflow is activated, and try to change either login or password, then the browser on my PC fails, so the login information is correct. At same time when trying to enter same credentials in the finesse login window, login fails every time. Any ideas ? ... View more

Hi How do you separate values entered into the "is in list" value field in Finesse administration, Workflows, when defining when to activate a workflow? ex. If any condition are met "Callvariable10" "is in list" "aaaa or bbbb or cccc" ? Is it comma, plus, space or Can't find this documented anywhere Regards Henrik ... View more