webex status is not showing in microsoft outlook

[rchanumo]

Unable to see my webex status in microsoft outlook. It is showing as presence unknown even though i enabled the option CONNECT WEBEX TO MICROSOFT OUTLOOK

[pkajca]

Hi,

ive solved the issue by re-registering the spark-windows-office-integration.dll.

Info:

Make sure you have Microsoft Office 365 version 16.0.9001 or later. 

Make sure the path to the dll-file is right. My Path was "C:\Users\<USERNAME>\AppData\Local\Programs\Cisco Spark\dependencies\", but could be "C:\Program Files\Cisco Spark\dependencies\spark-windows-office-integration.dll" aswell.

1. FIRST Close Webex and Outlook.

2. run the CMD with administrative rights

3. register the .dll like this:

3.1. first unregister:

regsvr32.exe /u "C:\Users\<USERNAME>\AppData\Local\Programs\Cisco Spark\dependencies\spark-windows-office-integration.dll"

3.2. then register again:

regsvr32.exe "C:\Users\<USERNAME>\AppData\Local\Programs\Cisco Spark\dependencies\spark-windows-office-integration.dll"

 4. start Webex an then Outlook

done

[ASMarquis]

Any resolution to this issue? 

[scooter1970]

I'm having the same issue.  After enabling the "connect webex to microsoft outlook" check box it randomly becomes unchecked.

[smullen01]

i'm having the same issue - tried multiple things, registering the dll. and i do have the box "checked" 

i get "presence unknown". this is a client side app and it should work.  has anyone been able to resolve this or even get it to work randomly?