cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1800
Views
0
Helpful
4
Replies

webex status is not showing in microsoft outlook

rchanumo
Beginner
Beginner

Unable to see my webex status in microsoft outlook. It is showing as presence unknown even though i enabled the option CONNECT WEBEX TO MICROSOFT OUTLOOK

4 Replies 4

pkajca
Beginner
Beginner

Hi,

ive solved the issue by re-registering the spark-windows-office-integration.dll.

Info:

Make sure you have Microsoft Office 365 version 16.0.9001 or later. 

Make sure the path to the dll-file is right. My Path was "C:\Users\<USERNAME>\AppData\Local\Programs\Cisco Spark\dependencies\", but could be "C:\Program Files\Cisco Spark\dependencies\spark-windows-office-integration.dll" aswell.

 

1. FIRST Close Webex and Outlook.

 

2. run the CMD with administrative rights

 

3. register the .dll like this:

3.1. first unregister:

 

 

regsvr32.exe /u "C:\Users\<USERNAME>\AppData\Local\Programs\Cisco Spark\dependencies\spark-windows-office-integration.dll"

 

 

3.2. then register again:

 

 

regsvr32.exe "C:\Users\<USERNAME>\AppData\Local\Programs\Cisco Spark\dependencies\spark-windows-office-integration.dll"

 

 

 

 4. start Webex an then Outlook

done

ASMarquis
Beginner
Beginner

Any resolution to this issue? 

 

scooter1970
Beginner
Beginner

I'm having the same issue.  After enabling the "connect webex to microsoft outlook" check box it randomly becomes unchecked.

scooter1970_0-1663693117171.png

 

i'm having the same issue - tried multiple things, registering the dll. and i do have the box "checked" 

smullen01_0-1669919914461.png

i get "presence unknown". this is a client side app and it should work.  has anyone been able to resolve this or even get it to work randomly?

 

Getting Started

Welcome to the Webex Community. This is your home to ask questions, share knowledge, and attend live webinars.

Recognize Your Peers