Webex - Virtual Background (Mac not work, Android work)

[William Wong]

Hi All, 

I like the virtual background feature in webex. 

However, for the virtual background with custom image, its only worked on my Android, but for Mac 

I've followed the webex requirement on mac a 

Mac Catalina 10.15.6

Webex 40.6.6.7

I tested, both Android and Mac supported virtual background in Blur.

But Mac DO NOT give me an option for "+" such that i can add a custom image there. Only Blur or None. - Please see attached.

[Ashish Patel · Accepted solution]

Yes this is not in the release you are in but coming. See 40.8 release notes under "Virtual Background - Choose Your Own Custom Image"
https://help.webex.com/en-us/xcwws1/What-s-New-for-the-Latest-Versions-of-Webex-Meetings
Expect this around August/Sept depending on what Webex cluster you are on and the maintenance schedule.
What cluster am I on? https://help.webex.com/en-us/WBX63978/How-Do-I-Tell-What-Cluster-My-Site-Is-On
Webex Maintenance Schedule - https://status.webex.com/maintenance?lang=en_US
Thanks,
ashish