where has the meeting chat window gone to?

[terwisga]

Since the last update to webex meetings, I am stuck in webex teams, and now, when in a meeting, I don't see the chats anymore...

Regards,

Douwe

[mickzo]

2024 and this bug hasn't been fixed. i'm still having the same problem

[wireman84]

Give Cisco a call.  They tried to do the fix to all online profiles, but yours may need more fixing.

[sshermer]

was resolved months ago

[wireman84]

This effort and post should have fixed.  If it did, please mark as helpful for others to find.

https://community.cisco.com/t5/webex-meetings-and-webex-app/where-has-the-meeting-chat-window-gone-to/m-p/4854829/highlight/true#M10519

[wireman84]

Hopefully this helps everyone with the issue of having a missing Chat bubble on Webex "teams" meetings.  Especially now that Webex Meetings has be depreciated and automatically removed.

I contacted Cisco TAC and got EXCELENT service.  The engineer understood the issue, we diagnosed together, then she researched and found a provisioning issue in the background.  She chose the correct solution and fixed for EVERYONE ... EVERY WEBEX USER with the issue.

So as of today, I hope you all find this fixed.  If not, do contact Cisco TAC as they did a great job.

BTW, I am using Windows 10, Webex Version: 43.5.0.26155, free version.

[munbali]

I found a way that worked with me by going to the meeting settings option under meeting tab
And from there select the keyboard shortcuts, enable the global shortcut for open or close chat panel, and then just use the ctrl+E

[ren.bou]

I just figured out a workaround that works me for (but that doesn't mean it will work for everyone). If I open the meeting through the Webex app, I have limited functions (no chat, etc). But if I first open the meeting in the web browser (Chrome, in my case) THEN request to switch from the web browser to the app, all the host functionalities return and I can see chat. 

Here's what I do: While logged into a meeting on the web browser, hit the elipses (...) at the bottom, then select "Switch to desktop app".

[farah hamizah]

Thank you, this method helped me restore back my chat box!

[JHietter]

This absolutely worked for me. Thank you for your comment!! WTH Cisco? 

[j.s.]

What do you exactly mean ( what steps taken ) when you said: "THEN request to switch from the web browser to the app" ?

[ren.bou]

Sorry, I should have been more clear. I'll update the original post, but here is what I do...

While logged into a meeting on the web browser, hit the elipses at the bottom, then select "Switch to desktop app".

[j.s.]

That is weird .. I don't have that option ( Switch to Desktop app ) on the browser version of Webex ( I  have the desktop app running already ) :

[ren.bou]

If you poke around a bit there might be some other ways to switch from browser to app. They give you several options since they want you to use the app.

[marshallhenley]

Tried this. Not sure where you got it. If I install Webex 64 bit, I get the same problem. Can't get chat. But those who I invite can see it. I'm dumping Webex. Just trash.

[yhung]

That is strange definitely, I have not experienced the same problem yet so far. When you are in the meeting, when you go to View > Panels > Manage Panels, do you see chat option there? I wonder if it got moved to the inactive panel.

[j.s.]

As others have mentioned .. there is no "View -> Panels -> Manage Panels". Please look at the screenshot that I posted back last month :

Re: where has the meeting chat window gone to? - Cisco Community

Cisco obviously are not using Webex App on Linux much at all.

While others in the comment have moved out of Webex App, I can't because that is what the organisation that I work for uses.

[marshallhenley]

There is no "View > Panels > Manage Panels". Nor are there menus.

[terwisga]

Well, I uninstalled Webex Teams and installed an old copy of the Webex Meetings App, and then all worked again. I was a bit scared to update that app when it said it had another update pending, but after a while I had to do it, and then it turned out that it not automatically install Webex Teams, but updated Webex Meetings. So my problem is solved and I don't use Webex Teams anymore.

[marshallhenley]

Needs fixed by next week or I'm cancelling Webex and going to Zoom. I had it until I updated to the the new Webex app. I just coordinated a meeting where Chat was critical to our interaction with the client, and I was lucky that my presenter could see it, but I couldn't. Can't do another customer meeting without chat, so...

[j.s.]

I have the same problem ( Webex 41.11.0.20608 on Ubuntu 20.04.3 LTS ).

No chat button option on my personal room where I am the host :