Good morning,
we've installed Cisco CUCM for our On-Prem Environment. While working since 1st january we're facing two main issues. I hope youre able to give me a right hint...
Issue 1: Audio Issues with installed Cisco VDI on MRA Deployment
If we're working on remote side (homeoffice) we just want to use Cisco Webex (Teams) on Citrix VDI (7.15 LTSR). We aren't using an SSLVPN Tunnel. We start our Citrix Session over Citrix Gateway (ICA Proxy)
We installed the Cisco VDI Client on Remote Client and using Cisco Webex on Citrix Hosted Shared desktop.
The Webex Teams Client is registering from internal network over expressway, which seems to be correct, if I look at the deployment guide for VDI. Our Headset is passing through the session and can be used. (Webex Teams Audio Tests are working fine, Audio working fine, Webex Calls over Cloud working fine)
But: If we start a call over CUCM we aren't getting any voice. (in- and outbound)
If we uninstall the Cisco Webex Teams VDI Client, the scenario starts to working again on VDI Fallback mode. (Webex Teams Client is registering from internal - directly to CUCM)
Does anyone has a similar environment and is able to get me to the right direction?
Issue 2: IGEL LX ThinClients loosing Connection to Cisco Headsets (530, 531, 560, 561) [Also exists on Windows Endpoints]
We're facing the issue, that sometimes (suddenly) the headset cant be recognized from Cisco Webex Teams. The Headset is working fine on Citrix Session (Youtube, system sounds,...), but Webex Teams isn't able to recognize the hardware. (no speakers found + no microphone found on audio settings).
In this scenario we're working inside the lan.
We're able to workaround, if we logoff and login again to Webex Teams Client (without logging off or recreate the citrix session). The hardware was found again and started working.
Does anyone facing this issues too?
Have a nice day and thank you in advance!
