Webex Workspace Scheduling error "The booking request failed"

josviz · ‎03-14-2025

Introduction

This document describes how to identify and fix the error "The booking request failed" on Webex Workspaces.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

A Webex Organization.
Webex Hybrid Calendar.
Webex Workspaces.

Components Used

The information in this document is based on these software and hardware versions:

RoomOS 11.23.1.8 3963b07b5c5 Stable release.
Hybrid Calendar with Office 365.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Background

Webex Users are unable to schedule meetings directly from a Webex Room device with error "The booking request failed - The cloud used too much time responding." in the screen.

In-room booking

In the Workspace touch controller, while using the Book room wizard to schedule a Webex meeting and asserting Confirm meeting title, the error "The booking request failed - The cloud used too much time responding." does not let the process finish.

Control Hub troubleshooting

Workspace scheduling settings

Navigate to admin.webex.com > Management > Workspaces > Workspace affected > Scheduling settings. Ad-hoc Booking is Disabled.

Hybrid Calendar settings

Navigate to admin.webex.com > Services > Hybrid > Hybrid Calendar > Edit settings.

Click the tenant name to open the settings menu. Check Scheduling Account field.

Device logs lookup

Navigate to admin.webex.com > Devices > device affected > Support > Device Logs > + Generate Log to get a Full Log file and download it locally.

Decompress the downloaded log file, locate the file all.log, and open it.

log-bundle-XXX > var > log > eventlog > all.log

Make sure to have the timestamp of the failure which can be pulled from the error reported or by lookup for "Org Scheduling Account not configured" in the all.log file.

2025-03-13T13:31:59.765-04:00 main[2343]: Wx2 W: POST failed: HTTP/1.1 400 Bad Request (url = https://calendar-cloud-connector-r.wbx2.com/api/orgs/2fdb923e-1d23-4e1b-a30f-e9cd88845744/machines/08700e00-6c83-4032-b261-250673f09f13/services/squared-fusion-cal/appointments, request/response TrackingId = CLIENT-libwx2_976691dd-5f28-4c47-a0d0-5a064afcf758_156, error = 'Org Scheduling Account not configured')

Root Cause

Scheduling Account is required to allow In-Room booking for Workspaces. It is configured in the Hybrid Calendar first deployment or can be added at any time later from admin.webex.com .

Solution

Enter the email address of the organizer for meetings scheduled from Workspaces.

Note: Workspaces without In-room booking enabled need manual intervention to enable it.

Known Issues

After a Scheduling Account is configured error, "The booking request failed - The cloud used too much time responding." is still present.

Note: Scheduling Account needs to be a user activated for the Hybrid Calendar service.