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How do I disable "Registration Approved" automated emails?

sbastias
Level 1
Level 1

I have an API integration serving Webinar Registration Form and delivering Registration Confirmation (with ICS file attachment) emails through another service.

I have my webinar setup to automatically approve any registrants and i have turned OFF email notifications.

When a user registers (and is added via the Meetings Webinar API) the user is sent a "Registration approved" email from Webex. How can I disable this?? The user is effectively receiving TWO registration confirmations.

1 Reply 1

Vaijanath Sonvane
VIP Alumni
VIP Alumni

Hi,

Webinar registration email only gives option to register to the Webinar and nothing else is included in the registration email. Only the approval email contains information about how to join the Webinar and this is automated from Webex. I don't think there is any option to turn it OFF like you see it for Reminders and Thank you for Attending Template:

Registration Approval Template.png

I don't know the reason why you are using third party service but I would recommend disabling it from there. 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.