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Webex Events (Classic) Panelists end up joining as Attendees

sam.nelson
Level 1
Level 1

I'm trying to understand why panelists that have received a panelist invite for Webex Events (Classic) session click on that link and end up joining the event as an attendee rather than a panelist. While in most cases I was able to make the person a panelist from the attendee list, but for one person I wasn't.  Any information as to why this occurs?

1 Reply 1

BGR
Spotlight
Spotlight

Hi - if a participant joins via browser (web app) then you cannot promote them to panelist.