- Introduction
- Cause / Problem Description
- Problem Subcategory
- Topology
- Problem Type
- Problem Details
- Resolution
- Debugs and logs
- More Information
Introduction
In this document Cisco TAC engineer "Michael Combs" has explained about issue - 7925G handsets failing Association to AP due to Association Status code 201 and Reason: 'Call failed: TSPEC QOS Policy does not match'
Cause / Problem Description
7925g issues - Phones are not able to register to CUCM
Problem Subcategory
5500 Series Wireless LAN Controller (AIR-CT5508)
Topology
WLAN with Cisco Unified Wireless IP Phones
Problem Type
Configuration Assistance
Problem Details
AIR-CT5508-50-K9 // upgraded firmware for phones and wireless controller will not accept phone registrations
Resolution
Debug on the WLC showed that the 7925G was failing association as the AP was returning an Association status code of 201.
This is due to a TSPEC request from the handset being refused due to the WLAN configuration. The WLAN the 7925G was attempting to connect to was configured with a QoS profile of Silver (UP 0,3), rather than Platinum (UP 6,7) as required. This lead to a TSPEC mismatch for voice traffic/action frame exchange from the handset via the WLAN, and ultimately a rejection from the AP.
Create a new WLAN with a QoS profile of Platinum specifically for the 7925G handsets and configured as per established best practices, and as defined in the 7925G deployment guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7925g/7_0/english/deployment/guide/7925dply.pdf
Once configured, the issue should be resolved.
Debugs and logs
==Trap==
Thu xxx 16 xx:05:44 20xx VoIP Call Failure: '1x:xx:1x:xx:xx:xx' client, detected by 'xx-xx-xx' AP on radio type '802.11a'. Reason: 'Call failed: TSPEC QOS Policy does not match'.
==debug client <mac>==
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx Adding mobile on LWAPP AP 3x:xx:cx:9x:x0:x0(0)
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx Association received from mobile on AP 3x:xx:cx:9x:x0:x0
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx 0.0.0.0 START (0) Changing IPv4 ACL 'none' (ACL ID xxx) ===> 'none' (ACL ID xxx) --- (caller apf_policy.c:1x09)
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx 0.0.0.0 START (0) Changing IPv6 ACL 'none' (ACL ID xxx5) ===> 'none' (ACL ID xxx) --- (caller apf_policy.c:18x6)
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx Applying site-specific Local Bridging override for station 1x:xx:1x:xx:xx:xx - vapId 1, site 'default-group', interface 'xwirex'
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx Applying Local Bridging Interface Policy for station 1x:xx:1x:xx:xx:xx - vlan 510, interface id 12, interface 'xwirex'
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx processSsidIE statusCode is 0 and status is 0
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx processSsidIE ssid_done_flag is 0 finish_flag is 0
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx STA - rates (4): 130 132 139 150 0 0 0 0 0 0 0 0 0 0 0 0
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx suppRates statusCode is 0 and gotSuppRatesElement is 1
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx STA - rates (12): 130 132 139 150 12 18 24 36 48 72 96 108 0 0 0 0
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx extSuppRates statusCode is 0 and gotExtSuppRatesElement is 1
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx Processing RSN IE type 48, length 22 for mobile 1x:xx:1x:xx:xx:xx
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx CCKM: Mobile is using CCKM
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx Received RSN IE with 0 PMKIDs from mobile 1x:xx:1x:xx:xx:xx
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx Setting active key cache index 8 ---> 8
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx unsetting PmkIdValidatedByAp
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx Sending Assoc Response to station on BSSID 3x:xx:cx:9x:x0:x0 (status 201) ApVapId 1 Slot 0
*apfMsConnTask_1: xx xx xx:50:xx.xxx: 1x:xx:1x:xx:xx:xx Scheduling deletion of Mobile Station: (callerId: 22) in 3 seconds
VoIP Call Failure: '1x:xx:1x:xx:xx:xx' client, detected by 'xx-xx-xx' AP on radio type '802.11b/g'. Reason: 'Call failed: TSPEC QOS Policy does not match'.
1x:xx PM
Client Excluded: MACAddress:1x:xx:1x:xx:xx:xx Base Radio MAC :3x:xx:cx:9x:x0:x0 Slot: 1 User Name: dwpv\mtl7925 Ip Address: xx.xx.x.xx Reason:802.11 Association failed repeatedly. ReasonCode: 2
More Information
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Deployment Guide
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Setup
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide - Troubleshooting
