We are trying to configure a AIR-SAP702i and are running into problems with the SSID for both channels.
I initially setup the device and it was working fine. However, the owner of the business decided he wanted to change the SSID. I attempted change from Security SSID Management but it would not allow me to change the SSID.
I deleted the SSID and attempted to create it again from the Easy Setup->Network Configuration. It said the interface already had encryption enabled and would not allow me to add a new SSID.
At this point I did a factory reset (with keep IP address...which did not work) and start over. After I discovered the device on my network again I found it had reset. I setup the new SSID as I had before and now I find I cannot add the 2.4 GHz to the SSID and now it is not broadcasting any SSID even though I checked to broadcast the SSID.
At this point I would like to find how to ensure that both channels are on the same SSID and that it will broadcast or do a factory reset from the device, not software reset.
Note: It came with no documentation except for a small piece of paper that pointed me to the Cisco website. I cannot find any configuration information for the SAP702i on Cisco site and really not on the internet in general. I have already found from another device that support for this is not available from phone or chat.
Please help.
