Cisco WAP 121 resetting time to 1999

[paul000011]

I have seven WAP-121 access points deployed at various clients.  Only one is having the issue below.  This has been an issue since the WAP was new.

Every time the WAP is power cycled, it resets the time to December 1999.  NTP is on and configured the same as the other six WAP-121, but the WAP will not synch time with an NTP server.  Even when I manually set the time to within a minute of the correct time, the WAP won't correct the difference.

This is a problem on this particular WAP as it uses the scheduler to turn off the radio after hours.

Has anyone seen a similar issue?

[paul000011]

Received the following email from Cisco.  Puzzling as the case has not been resolved.

Seems Cisco have dropped this issue as "too hard".  Has anyone else seen this issue?  The WAP has the latest firmware, and I have reset to factory defaults several times.  Diagnostics attached.

=====

This is to let you know that the Xxxxxx Xxxxxx from Sales Acceleration Center support team has Completed your case with id #320289

[Eric Moyers]

Hello Paul,

My name Eric Moyers. I am an Engineer in the Small Business Support Center.

I am sorry to hear that you are experiencing this issue. I have been with the Cisco Small Business Support Center for over 6 years. I am not familiar with the Sales Acceleration Center and #320289 is not even close to any of the case numbers that we use.

How did you create this case? Were you given a 9 digit case number that starts with a 6 or 10 digit that starts with a 11? 

Can you post a pic of your Time Settings page? 

If you did not call and create a case with us, please call in and get a case created and let one of our engineers work directly with you.
http://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

Once you get a case number, post it back here and I can also check in on it.

Eric Moyers
.:|:.:|:. CISCO | Cisco Presales Technical Support | Wireless Subject Matter Expert