Clients keep disassociating and reassociating from CBW151AXM

[andrewwx]

spamApTask0: Nov 08 14:28:19.091: %WLAN-3-AP_DISCONNECTED: capwap_ac_sm.c:8614 APF01D-2D9E-MESH is disconnected.

*spamApTask0: Nov 08 14:28:19.090: %CAPWAP-3-MAX_RETRANSMISSIONS_REACHED: capwap_ac_sm.c:8570 Max retransmissions reached on AP(f0:1d:2d:9f:89:60),message (CAPWAP_CONFIGURATION_UPDATE_REQUEST ),number of pending messages(6) *apfMsConnTask_0: Nov 08 14:27:35.978: %APF-5-CLIENT_ASSOCIATE: apf_80211.c:13601

Client Association: Client MAC: 8c:c8:4b:1d:e4:2a, AP Name: AP34B8-8347-98F4, Radio: 2.4GHz , WLAN Id: 1. *apfMsConnTask_0: Nov 08 14:27:29.252: %APF-5-CLIENT_ASSOCIATE: apf_80211.c:13601

Client Association: Client MAC: a4:83:e7:e3:ea:66, AP Name: AP34B8-8347-98F4, Radio: 5 GHz , WLAN Id: 1. *apfReceiveTask: Nov 08 14:27:26.579: %APF-5-CLIENT_DEAUTHENTICATE: apf_80211.c:4071

Client Deauthenticated: Client MAC: a4:83:e7:e3:ea:66, Ip Address: (192.168.1.123), AP Name: AP34B8-8347-98F4, Radio: 5 GHz , WLAN Id: 1, Reason: 2.

*apfReceiveTask: Nov 08 14:27:26.579: %APF-5-CLIENT_DISASSOCIATE: apf_80211.c:4340 Client Disassociated: Client MAC: a4:83:e7:e3:ea:66, Ip Address: (192.168.1.123), AP Name: AP34B8-8347-98F4, Radio: 5 GHz , WLAN Id: 1, Reason: 1.

*apfReceiveTask: Nov 08 14:27:26.578: %APF-5-CLIENT_DEAUTHENTICATE: apf_80211.c:4071 Client Deauthenticated: Client MAC: 8c:c8:4b:1d:e4:2a, Ip Address: (192.168.1.90), AP Name: AP34B8-8347-98F4, Radio: 2.4GHz , WLAN Id: 1, Reason: 2.

*apfReceiveTask: Nov 08 14:27:26.577: %APF-5-CLIENT_DISASSOCIATE: apf_80211.c:4340 Client Disassociated: Client MAC: 8c:c8:4b:1d:e4:2a, Ip Address: (192.168.1.90), AP Name: AP34B8-8347-98F4, Radio: 2.4 GHz , WLAN Id: 1, Reason: 1.

*apfMsConnTask_0: Nov 08 14:27:25.638: %APF-5-CLIENT_ASSOCIATE: apf_80211.c:13601 Client Association: Client MAC: 68:a4:0e:5b:88:71, AP Name: AP34B8-8347-96DC, Radio: 2.4GHz , WLAN Id: 1. *apfMsConnTask_0: Nov 08 14:27:24.233: %APF-3-ASSOC_REQ_FAILED: apf_80211.c:10598 Ignoring 802.11 assoc request from mobile 8c:c8:4b:1d:e4:2a Since Dot11Radio 0 is not Enabled for AP:AP34B8-8347-98F4 MAC:34:b8:83:44:55:a0

*apfReceiveTask: Nov 08 14:27:16.688: %APF-5-CLIENT_DISASSOCIATE: apf_80211.c:4340 Client Disassociated: Client MAC: a4:83:e7:e3:ea:66, Ip Address: (192.168.1.123), AP Name: AP34B8-8347-98F4, Radio: 5 GHz , WLAN Id: 1, Reason: 1.

*apfReceiveTask: Nov 08 14:27:16.687: %APF-5-CLIENT_DISASSOCIATE: apf_80211.c:4340 Client Disassociated: Client MAC: 68:a4:0e:5b:88:71, Ip Address: (192.168.1.212), AP Name: AP34B8-8347-96DC, Radio: 5 GHz , WLAN Id: 1, Reason: 1.

*apfReceiveTask: Nov 08 14:27:16.684: %APF-5-CLIENT_DISASSOCIATE: apf_80211.c:4340 Client Disassociated: Client MAC: 8c:c8:4b:1d:e4:2a, Ip Address: (192.168.1.90), AP Name: AP34B8-8347-98F4, Radio: 2.4 GHz , WLAN Id: 1, Reason: 1.

*apfMsConnTask_0: Nov 08 14:27:08.229: %APF-5-CLIENT_ASSOCIATE: apf_80211.c:13601 Client Association: Client MAC: a4:83:e7:e3:ea:66, AP Name: AP34B8-8347-98F4, Radio: 5 GHz , WLAN Id: 1.

*apfReceiveTask: Nov 08 14:26:58.831: %APF-5-CLIENT_DEAUTHENTICATE: apf_80211.c:4071 Client Deauthenticated: Client MAC: 52:b6:78:ab:54:5d, Ip Address: (192.168.1.176), AP Name: APF01D-2D9E-MESH, Radio: 5 GHz , WLAN Id: 2, Reason: 2.

*apfReceiveTask: Nov 08 14:26:58.831: %APF-5-CLIENT_DISASSOCIATE: apf_80211.c:4340 Client Disassociated: Client MAC: 52:b6:78:ab:54:5d, Ip Address: (192.168.1.176), AP Name: APF01D-2D9E-MESH, Radio: 5 GHz , WLAN Id: 2, Reason: 1.

*apfReceiveTask: Nov 08 14:26:58.829: %APF-5-CLIENT_DEAUTHENTICATE: apf_80211.c:4071 Client Deauthenticated: Client MAC: 22:17:ea:b8:df:38, Ip Address: (192.168.1.164), AP Name: APF01D-2D9E-MESH, Radio: 5 GHz , WLAN Id: 2, Reason: 2.

*apfReceiveTask: Nov 08 14:26:58.829: %APF-5-CLIENT_DISASSOCIATE: apf_80211.c:4340 Client Disassociated: Client MAC: 22:17:ea:b8:df:38, Ip Address: (192.168.1.164), AP Name: APF01D-2D9E-MESH, Radio: 5 GHz , WLAN Id: 2, Reason: 1.

*apfReceiveTask: Nov 08 14:26:58.828: %APF-5-CLIENT_DEAUTHENTICATE: apf_80211.c:4071 Client Deauthenticated: Client MAC: f0:18:98:30:93:d3, Ip Address: (192.168.1.88), AP

[Scott Fella]

Your post is very hard to read.  What you should have done was copied the output to a text file and attached it to your post.  You should also clarify what you have done as far as testing and if it's all clients or not.  The more detail you provide, the more info others have to they can help.  

There is a Small Business forum which you should of started your post on.

[andrewwx]

Thanks for your reply. I bought both the AX150 access points and mesh extenders from Amazon. Cisco refused to provide any form of support, they say I didn't buy from one of their partners or directly from them. 
The log above isn't available to download from the web UI, are you referring to a different log? 

For all the options so far I've tried to turn off the 2.4G radio on the mesh extender, which seemed to help the most but still the disassociation problem occurs. How do I start diagnose and rootcause the problem? 

Thanks.

[Rich R]

What Scott meant was to put those logs in a text file (filename.txt) and then attach the text file to your post as a file attachment.  Pasting logs straight into your post like that is just unpleasant to read and almost impossible to decipher.
Those logs look similar to the AireOS logs so you could try running them through the Debug Analyzer (link below).

Make sure you have updated you equipment to the latest version of firmware:
https://software.cisco.com/download/home/286329089/type/286325362/release/10.6.2.0
https://www.cisco.com/content/dam/en/us/td/docs/wireless/access_point/csbap/CBW_WiFi_6/Release_Notes/b_rn_for_cbw_wifi_6_10-6-2-0.pdf

I think support for the SMB products is mostly paid for per use unless you're under contract or warranty.
https://www.cisco.com/c/en/us/products/collateral/wireless/business-100-series-mesh-extenders/busines-mesh-extender-ds.html#CiscoBusinessSupportService

https://www.cisco.com/c/en/us/support/docs/smb/wireless/CBW-AX/kmgmt3378-get-to-know-150ax-151axm.html
https://www.cisco.com/c/en/us/support/wireless/business-100-series-access-points/series.html#Troubleshooting

[andrewwx]

If Cisco doesn't want to stand by their products sold to consumers for home use, then they should stop selling them through channels like Amazon from where I bought the products (multiple APs + extenders). If getting support from Cisco means learning to use their debugging tool and adhereing to how a post should be formatted first enforced by some Cisco community members, then I would dump all my Cisco gears for good. Thank you Cisco. 

The Cisco Business App is trash for setting these APs up. 

Cisco support is also trash. 

Cisco should really stop selling to consumers before they sort out their non-existing warranty support.

Rant over. 

[Rich R]

First off the people here are just other users of Cisco kit like you - we share our knowledge, experience and expertise with others as much as we can.  Having something we can actually read is just a basic courtesy if you want us to help - I don't think that's an unreasonable request and it would really apply anywhere you post anything - it's not specific to here!

"Cisco support is also trash." - even though it has taken a little bit of a dive recently it's probably still the best in the market.  We deal with other similar vendors and they tend to benchmark themselves against Cisco.  But Cisco support is a premium product - companies like ours pay a lot of money for it and I suspect that you're right in thinking they are not well geared to handle small home users.  Using warranties definitely can be tricky - you tend to need to know how to navigate the system and Cisco are picky about only supporting kit which has been sold by "authorised resellers".  But looking at https://www.cisco.com/c/en/us/solutions/small-business/small-business-promotions-and-free-trials/buy-cisco-small-business-products-online.html?ccid=cc001547#~wireless for me in UK Cisco does list amazon.co.uk as an authorised reseller!

So check for your local region and then go back to whoever said Amazon was a problem and point that out to them.

The Cisco enterprise and service provider product ranges do tend to get used by a fairly technical community so using things like debug analyzers is part of the day job for us - we're geeky types who like to be able to do that stuff <smile>

Cisco does not have a good track record with apps - I agree.

You might be better off sending this kit back to Amazon and taking a look at the Meraki Go range:
https://www.meraki-go.com/products/wifi-access-points/
I've not used them myself so can't say how good or bad they are but search around and I'm sure you'll find some reviews or feedback.