Problem with Cisco DPC3925 & Qnap Turbo NAS

[techlabsaus]

Hi there

We are using a Qnap Turbo NAS in our office. Since we changed our router to a Cisco DPC3925 we can not see the Qnap Turbo NAS drive anymore when connected to the network via wireless connection. As soon as we plug an ethernet cable into our MacBook's we are able the see the Qnap NAS drive again. Obviously the Cisco gateway stops us from seeing the NAS drive when connected via wireless connection.

What can we do to access the NAS drive (Firmware is up to date) via wireless connection? Are there settings on the gateway we need to change to make the NAS drive visible for the MacBook's (10.6.8 and 10.7.2)?

Any ideas? Thanks a lot for your help.

Regards,

Matt

[jasbryan]

Greg,

This device is a residential gateway, which generally is supported by your service provider. This link might help you.

http://www.cisco.com/web/consumer/support/modem_DPC3925.html#~drivers

Please consult with your service provider for support

Hope this helps,

Jasbryan