Support Contract ID Confirmation.

[Alucidnation]

I have just had a quote for a years Smartnet on the AIR-AP2702i-UX-WLC.

The product code for the support product is PM−STD−CON−SNT−SMS−1.

Could someone give me an idea on what this covers as i cant seem to find it anywhere on the Cisco site and if it is an actual Cisco support product?

Thanks.

[Philip D'Ath]

That is not a Cisco part code.  Ask for the Cisco part code.

[Alucidnation]

Ok thanks Philip,

Im a bit stuck really, as they are insisting that part code is correct?

This is the supplier if that makes any difference?

http://www.uk.insight.com

Could you tell me the code i would need for one year, next business day, no engineer SmartNet cover?

This would be for the AIR-AP2702I-UX-WLC.

Many thanks.

[Alucidnation]

Ok update...

AIR-AP2702I-UXZBLK   

BOM Level AP2700i Bulk PID for Universal domain

Is this the correct code for 8x5xNBD?

[Glenn Martin]

Your service contract should look something like this: 

CON-NSNT-AIRAP2XU  (SNTC 8X5XNBD)

[Philip D'Ath]

And to answer the original question (assuming it is the above part number) you get:

* 24x7 access to Cisco TAC.

* Access to software upgrades for the device.

* Advanced replacement cover should the device fail.

[Alucidnation]

Ive ordered everything now so ill see what the contract has on it and take it up with the supplier if there are any problems.

They have been very helpful so i think it should be ok.

Thanks!