cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
894
Views
0
Helpful
2
Replies

Unable to upload custom SSL certificates

michael
Level 1
Level 1

Attempting to follow the guide for the new option of custom SSL cert's (to avoid annoying browser errors) and all I get is "Error installing certificate.."

 

https://www.cisco.com/c/en/us/support/docs/smb/wireless/CB-Wireless-Mesh/kmgmt3145-upload-custom-certificate-cbw.html

 

As per the Technote, I made sure that CN and SAN were ciscobusiness.cisco

 

The error message unfortunately gives nothing away as to the reason for the failure and turning logging up to 7 doesn't seem to give anything related to the upload process.

 

Log only shows this :-

*TransferTask: Oct 08 22:08:56.541: %UPDATE-3-CERT_INST_FAIL: updcode.c:4421 Failed to install certificate. rc = 1

 

Has anyone managed to make this work?

2 Replies 2

mikeneil500
Level 1
Level 1

i am facing the same issue in my site

haraldholub
Level 1
Level 1

Dear Michael,

I was facing the same issue and it took some time to figure it out how to solve this. For me it finally worked when including the CA certificates in the PEM file. The PEM file should look as follows:

-----BEGIN ENCRYPTED PRIVATE KEY-----
*encrypted private key
-----END ENCRYPTED PRIVATE KEY-----
-----BEGIN CERTIFICATE-----
*device certificate
-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
*issuing ca certificate
-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
*root ca certificate
-----END CERTIFICATE-----

hope it helps.

BR

Harald