WAP121 disconnects clients

[thomas.vogt11]

Hello

I use two WAP 121 in my office. The two WAP121 are configured to a cluster and have the same SSID.

The problem with the WAP121 I have is, that they disconnect the devices, the device can connect, after a few seconds the devices are disconnect again. I do not know where the problems is comming from.

The firmware is the current firmware 1.0.6.5.

In the attachment there are the log file and a screenshot of the WAP121 information. May someone finds a hint for me how I can fix the problem. I would be very happy!

Cheers Tom

[ktonev]

Hi,

The behaviour that you are describing could be happening due to numerous reasons (interference from other wireless sources such as access points, DECT phones, microwaves,electiral signals, etc), configuration errors or network issues. It also depends on your WAP placement in case they are close to each other - if both have strong signal devices can hop between the two WAPs and experience intermittent connectivity.

I'd suggest to give us a call so an engineer can open a support ticket and assist you as the cause of the problem may not be easy to identify. 

[thomas.vogt11]

Thanks for the replay. I will make a call to solve the problem.

Cheers Tom

[jcfidalgo]

I m having the same problem, but with one wap 121 only.

What could be the problem. I upgraded with last fw version.

João Carlos 

[ktonev]

Hello João,

Clients could be dropping for a number of reasons:

- Weak signal

- Interference

- WAP is overloaded (too many clients)

- Problems with end device

And the list goes on. Do you have this problem on a particular client or all clients?

Did you make any changes before the issue started happening?

Have you performed a factory reset on the unit?

The quickest way to identify the cause of the issue is to contact our support center so an engineer can assist you further.

Thanks,
Kris

[thomas.vogt11]

Hi Kris

Thanks for your hints.

- Weak signal

-> no the signal is good

- Interference

-> there are only 2 WLAN APs in the house

- WAP is overloaded (too many clients)

-> there are only 4-5 Clients on two WAP

- Problems with end device

-> This I am going to check next week.

Thanks and best regards

Tom,

[jcfidalgo]

Hello Kris, 

I m sorry beeing so "empty" in my informations.

The situation with wap 121 is hapenning only on one customer.

Resume:

1 wap 121

12 clients associated

good range - 15 meters radius

clients disconnect and connect "....reason 3...", several times during a day

Last fw version ( applied two days ago)

Everything worked fine for about 1 and half year, until 3 monthes ago.

The equipment is not under warranty.

Any help would be appreciated.

João Carlos 

[thomas.vogt11]

Hi Juan

Thanks for your hint.

I already installed the latest firmware on the devices. But the problem still exist....

[Rawa Salah]

HI 

Please follow below actions it will fix for you : 

-Disable BW Utilization 

-Set static Channel ( 1,6,11 )

-Disable Bonjour

Rate my answers please ..

[Osmar Candido]

Good Morning!

Has anyone managed to solve it?

I have the same problem.

Att 

[thomas.vogt11]

Hi Att

I was able to solve the problem with the cisco support.

Cheers Tom

[Rawa Salah]

Hi dears

Could you share how you solved with cisco support ? 

I was changing some configuration now it looks better i will share here , but what cisco said about this issue ? 

BR/Rawa

[thomas.vogt11]

Hi Rawa

I do not know the changes the cisco support did anymore. Please ask the support, they can help you.

[Rawa Salah]

Hi guys

Actually i disabled the Bandwidth Utilization in the left side , now user experience is better , you can test also and feedback here .

 please rate my post thanks .

BR/Rawa

[Osmar Candido]

Hi thomas.vogt11

The failure happens to me when I activate the cluster.

Could you share how you solved with cisco support ? 

Att