WAP321 not passing an IP address to client

[Paradigm_IS]

Hi,

Our brand new WAP321 is configured manually because the setup wizard would not complete, just hangs at the end.

Anyway, when a client connects to the AP, it cannot get an IP address.  It is able to connect to the AP but does not pickup an IP from our internal DHCP server. I've been up and down tthe config screens and even tried hard resetting the AP and starting from scratch to no avail. This happens with 2.4Ghz and 5 Ghz modes.

I've tried laptops and smartphones with the same result.

So far I'm not impressed. We bought this Cisco product because of the Cisco reputation for quality. We could have gone with a cheaper, lower end brand product and had the same trouble for far less money.

I'll keep searching the forum for clues as well.

Thanks

Dave

[Eric Moyers]

Hi, My name is Eric Moyers. I am a Network Support Engineer in the Cisco Small Business Support Center. Thank you for using the Cisco Community Post Forums.

Tell me about your network. Any vlans? if there is, what is the management VLAN ID?

Thanks

Eric Moyers    .:|:.:|:.

Cisco Small Business US STAC Advanced Support Engineer

CCNA, CCNA-Wireless

866-606-1866 ext 601027

Mon - Fri 09:00 - 18:00 (UTC - 05:00)

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[Paradigm_IS]

Hi Eric,

Thank you for the reply, however I decided to open a TAC case and they have resolved the issue by applying the latest firmware update.

Have a good day,

Dave

[christianbroadley]

hi what was the result for this as i am having the same issue with 5 new wap321 i have used them before with no issues 2 years ago but the new ones are not passing addressing.

i have upgraded the firmware to latest 1.0.6 from the cisco site

[Eric Moyers]

Duplicate Post:

Please see 

https://supportforums.cisco.com/discussion/11771571/continuing-dchp-issues-wap321#comment-10820716

Eric Moyers