WAP4410n Not reachable

[candrews911]

I have a wap4410n. It was performing poorly. Only letting some computers on the wireless while not letting other.

I was able to login into the device and I went through each of the settings pages to see if there was anything

set wrong. I soon found there was a firmware upgrade available.

So over a wired connection I started the firmware upgrade after waiting 10+ minutes I was unable to reach the device and the

web page said it was waiting for the ip address of the device. So I rebooted the device.

I can not ping the device. I can not see it on any subnet. I have tried the reset button multiple times.

The ethernet and power lights are on.

What can be done?

Please help.

[Eric Moyers]

Hi, My name is Eric Moyers. I am a Network Support Engineer in the Cisco Small Business Support Center. Thank you for using the Cisco Community Post Forums.

If this is a brand new device, I would take it back and exchange it first. If not please call into our Support Center and let one of our answering agents assist you with this.

Cisco Small Business Support contacts:

http://www.cisco.com/en/US/partner/support/tsd_cisco_small_business_support_center_contacts.html

Thanks

Eric Moyers

Cisco Network Support Engineer

SBSC Wireless and Surveillance SME

CCNA, CCNA-Wireless

1-866-606-1866

[candrews911]

Thank you for writing.

We sent it back RMA

Sincerely,

Christopher Andrews

Microchips Etc

208.736.4276