01-15-2013 11:30 AM - edited 07-03-2021 11:21 PM
Hi
I have just bought a new 2504 WLAN controller and 2x 2602 lightweight APs. I can't get them to talk because the controller has v7.2 software and needs to be at least 7.3. The unit has a mfg date oh Oct 12. Is there a way to get the upgrade with it being a new product without having an additional support contract on it?
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01-15-2013 12:27 PM
Have you call the 1-800 number yet?
01-15-2013 12:49 PM
I would also call the vendor that sold you the equipment to see if they can get you the code you want.
Thanks,
Scott
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01-15-2013 01:06 PM
In addition to Scott's recommendation, can you also ask your vendor to provide you with a Cisco Service Contract to allow you to download the 2500 firmware?
Just to give you a heads-up, please don't be fooled by your vendor to purchase a "maintenance contract" with your 2600 AP as all 802.11n-capable APs now have Cisco Limited Lifetime Warranty. You may need a maintenance contract to the 2504 should it fail.
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