cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1713
Views
0
Helpful
4
Replies

2702i AP 802.11a/n/ac Down

ypomero06
Level 1
Level 1

Hi,

 

I have the new AP 2702i connected on my Cisco Controller 5508 in HA.

 

The 802.11a/n/ac is not activated on these AP modele ( active on the other modele).

 

I don't find how to activate it on these AP.

 

Could ou please help me 

 

Best regards 

Yoann Pomero

4 Replies 4

Leo Laohoo
Hall of Fame
Hall of Fame
The 802.11a/n/ac is not activated on these AP modele ( active on the other modele).

Sounds like Regulatory Domain issue. 

 

Post the output to the following commands: 

 

1.  WLC:  sh sysinfo; 

2.  AP:  sh version

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.0.100.0
Bootloader Version............................... 1.0.1
Field Recovery Image Version..................... 6.0.182.0
Firmware Version................................. FPGA 1.7, Env 1.8, USB console                                                                                                              2.2
Build Type....................................... DATA + WPS

System Name...................................... ncewlc-b213-01
System Location.................................. B213-ALC1
System Contact................................... GBS-ITS-ASI-NEC
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. SSO
IP Address....................................... 172.16.9.68
IPv6 Address..................................... ::
Last Reset....................................... Software reset
System Up Time................................... 55 days 14 hrs 0 mins 32 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180


--More-- or (q)uit
Configured Country............................... FR  - France
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +39 C
External Temperature............................. +21 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 6
Number of Active Clients......................... 1654

Burned-in MAC Address............................ 00:06:F6:DB:DE:80
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 500
System Nas-Id.................................... ncewlc-b213-01

 

(Cisco Controller) >show ap config general AP1c6a.7a3d.4da0

Cisco AP Identifier.............................. 280
Cisco AP Name.................................... AP1c6a.7a3d.4da0
Country code..................................... FR  - France
Regulatory Domain allowed by Country............. 802.11bg:-E     802.11a:-E
AP Country code.................................. FR  - France
AP Regulatory Domain............................. 802.11bg:-E    802.11a:-C
Switch Port Number .............................. 13
MAC Address...................................... 1c:6a:7a:3d:4d:a0
IP Address Configuration......................... DHCP
IP Address....................................... 10.64.60.231
IP NetMask....................................... 255.255.255.0
Gateway IP Addr.................................. 10.64.60.1
NAT External IP Address.......................... None
CAPWAP Path MTU.................................. 1485
Telnet State..................................... Globally Disabled
Ssh State........................................ Specifically Enabled
Cisco AP Location................................ default location
Cisco AP Floor Label............................. 0
Cisco AP Group Name.............................. BelAir-group
Primary Cisco Switch Name........................
Primary Cisco Switch IP Address.................. Not Configured

--More-- or (q)uit
Secondary Cisco Switch Name......................
Secondary Cisco Switch IP Address................ Not Configured
Tertiary Cisco Switch Name.......................
Tertiary Cisco Switch IP Address................. Not Configured
Administrative State ............................ ADMIN_ENABLED
Operation State ................................. REGISTERED
Mirroring Mode .................................. Disabled
AP Mode ......................................... Local
Public Safety ................................... Disabled
AP SubMode ...................................... Not Configured
Remote AP Debug ................................. Disabled
Logging trap severity level ..................... informational
Logging syslog facility ......................... kern
S/W  Version .................................... 8.0.100.0
Boot  Version ................................... 15.2.4.5
Mini IOS Version ................................ 7.6.100.0
Stats Reporting Period .......................... 180
Stats Collection Mode ........................... normal
LED State........................................ Enabled
PoE Pre-Standard Switch.......................... Disabled
PoE Power Injector MAC Addr...................... Disabled
Power Type/Mode.................................. PoE/Full Power
Number Of Slots.................................. 2

--More-- or (q)uit
AP Model......................................... AIR-CAP2702I-C-K9
AP Image......................................... C2700-K9W8-M
IOS Version...................................... 15.3(3)JA$
Reset Button..................................... Enabled
AP Serial Number................................. FGL1828W1TD
AP Certificate Type.............................. Manufacture Installed
AP User Mode..................................... AUTOMATIC
AP User Name..................................... netadmin
AP Dot1x User Mode............................... Not Configured
AP Dot1x User Name............................... Not Configured
Cisco AP system logging host..................... 255.255.255.255
AP Up Time....................................... 43 days, 13 h 40 m 25 s
AP LWAPP Up Time................................. 43 days, 13 h 38 m 38 s
Join Date and Time............................... Tue Dec 16 20:41:00 2014
Join Taken Time.................................. 0 days, 00 h 00 m 10 s
Memory Type...................................... DDR3
Memory Size...................................... 376810 KBytes
CPU Type......................................... PowerPC CPU at 800Mhz, revision number 0x2151
Flash Type....................................... Onboard Flash
Flash Size....................................... 39942 KBytes
GPS Present...................................... NO
Ethernet Vlan Tag................................ Disabled
Ethernet Port Duplex............................. Auto

--More-- or (q)uit
Ethernet Port Speed.............................. Auto
AP Link Latency.................................. Disabled
Rogue Detection.................................. Enabled
AP TCP MSS Adjust................................ Disabled
Capwap Prefer Mode............................... IPv4 (Global Config)
Hotspot Venue Group.............................. Unspecified
Hotspot Venue Type............................... Unspecified
      DNS server IP ............................. Not Available

AIR-CAP2702I-C-K9

See the "-C"?  This APs Regulatory Domain is for China, Pakistan, Malaysia, Macau & Indonesia.

Configured Country............................... FR  - France

Your WLC is set for France.  

 

As suspected, you've got a Regulatory Domain misconfiguration.   Configure the WLC to the countries I've mentioned above and the 802.11 a/n/ac radio will go up.

 

Product Version.................................. 8.0.100.0

I'd recommend you upgrade this to 8.0.110.0.

Bootloader Version............................... 1.0.1

And don't forget to upgrade the boostrap.

Review Cisco Networking for a $25 gift card