can you try resetting the AP

javier0011 · ‎02-17-2015

Hi,

We have 5 3702e AP connected to a 3850. Four of the APs have registered properly, the fifth one will not stop attempting to download the IOS version from the WLC. Even when I shut the port on which the AP is connected and (sh ap sum) the fifth AP appears and prompts DOWNLOADING

AP Name AP Model Ethernet MAC Radio MAC State
----------------------------------------------------------------------------------------

AP88f0.31f4.120c 3702E 88f0.31f4.120c 88f0.31f4.1200 Downloading

These are the only logs that the 3850 reports when the AP is on

*%CAPWAP-3-INVALID_STATE_EVENT: 1 wcm: Invalid AP event (CAPWAP Discovery Request) and state (CAPWAP Join Response) combination[...It occurred 2 times/sec!.]

%IOSXE-7-PLATFORM: 1 process wcm: System has been upgrading Radio SW for more than 30 minutes.
%OSAPI-0-RAD_SW_UPGRADE: 1 wcm: System has been upgrading Radio SW for more than 30 minutes.

I reset the AP by holding the mode button and the error still persists.

Rasika Nayanajith · ‎02-17-2015

Pls attach the AP console output while it is booting & trying to register to your 3850 WLC

HTH

Rasika

javier0011 · ‎02-17-2015

IOS Bootloader - Starting system.
flash is writable
Tide XL MB - 40MB of flash
Xmodem file system is available.
flashfs[0]: 11 files, 2 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 41158656
flashfs[0]: Bytes used: 7351296
flashfs[0]: Bytes available: 33807360
flashfs[0]: flashfs fsck took 10 seconds.
Base Ethernet MAC address: 88:f0:31:f4:12:0c
Ethernet speed is 1000 Mb - FULL Duplex
Loading "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-mx"...##########################

File "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-mx" uncompressed and installed, entry point: 0x2003000
executing...

Secondary Bootloader - Starting system.
Tide XL MB - 40MB of flash
Xmodem file system is available.
flashfs[0]: 11 files, 2 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 41158656
flashfs[0]: Bytes used: 7351296
flashfs[0]: Bytes available: 33807360
flashfs[0]: flashfs fsck took 10 seconds.
Base Ethernet MAC address: 88:f0:31:f4:12:0c
Boot CMD: 'boot flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx'
Loading "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx"...######################
File "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx" uncompressed and installed, entry point: 0x1003000
executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software, C3700 Software (AP3G2-RCVK9W8-M), Version 15.2(4)JB1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Sat 16-Nov-13 10:46 by prod_rel_team

Tide XL MB - 40MB of flash
Initializing flashfs...

flashfs[2]: 11 files, 2 directories
flashfs[2]: 0 orphaned files, 0 orphaned directories
flashfs[2]: Total bytes: 40900608
flashfs[2]: Bytes used: 7351296
flashfs[2]: Bytes available: 33549312
flashfs[2]: flashfs fsck took 10 seconds.
flashfs[2]: Initialization complete.
flashfs[3]: 0 files, 1 directories
flashfs[3]: 0 orphaned files, 0 orphaned directories
flashfs[3]: Total bytes: 11999232
flashfs[3]: Bytes used: 1024
flashfs[3]: Bytes available: 11998208
flashfs[3]: flashfs fsck took 0 seconds.
flashfs[3]: Initialization complete.
Copying radio files from flash: to ram:
%Error opening flash:/ap3g2-rcvk9w8-mx/E2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/B2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/V2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/X2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/Y2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/R2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/Q2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/C2.bin (No such file or directory)
Uncompressing radio files...
File not found: flash:/ap3g2-rcvk9w8-mx/8004.img
File not found: flash:/ap3g2-rcvk9w8-mx/E5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/B5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/V5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/X5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/Y5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/R5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/Q5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/C5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/8006.img
...done Initializing flashfs.

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
no ip http server
^
% Invalid input detected at '^' marker.

use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-CAP3702E-A-K9 (PowerPC) processor (revision A0) with 204790K/57344K bytes of memory.
Processor board ID
PowerPC CPU at 800Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 7.6.1.118
1 Gigabit Ethernet interface

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 88:F0:31:F4:12:0C
Part Number : 73-15397-01
PCA Assembly Number : 000-00000-00
PCA Revision Number :
PCB Serial Number : FOC181650TM
Top Assembly Part Number : 068-05055-01
Top Assembly Serial Number :
Top Revision Number : A0
Product/Model Number : AIR-CAP3702E-A-K9
% Please define a domain-name first.

Press RETURN to get started!

APAVC: Initial WLAN Buffers Given to System is 2500
APAVC: WlanPAKs 18174 RadioPaks 17566
set_radio_pwr_mode: bad radio unit# 0
set_radio_pwr_mode: bad radio unit# 1

*Mar 1 00:00:13.551: %LWAPP-3-CLIENTERRORLOG: Config load from flash failed. Initialising Cfg

*Mar 1 00:00:15.619: %LINK-6-UPDOWN: Interface GigabitEthernet0, changed state to up
*Mar 1 00:00:15.979: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C3700 Software (AP3G2-RCVK9W8-M), Version 15.2(4)JB1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Sat 16-Nov-13 10:46 by prod_rel_team
*Mar 1 00:00:16.103: %LWAPP-3-CLIENTERRORLOG: Config load from flash failed. Initialising Cfg

*Mar 1 00:00:16.103: %CAPWAP-3-ERRORLOG: Failed to load configuration from flash. Resetting to default configlwapp_crypto_init: MIC Present and Parsed Successfully

*Mar 1 00:00:16.227: %SSH-5-ENABLED: SSH 2.0 has been enabled
*Mar 1 00:00:17.071: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to upERROR: Failed to configure ethernet promiscuous mode. Interface Descriptor mismatch
*Mar 1 00:00:20.907: DPAA Initialization Complete
*Mar 1 00:00:20.907: %SYS-3-HARIKARI: Process DPAA INIT top-level routine exited
*Mar 1 00:00:21.907: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to up
no bridge-group 1 source-learning
^
% Invalid input detected at '^' marker.
%Default route without gateway, if not a point-to-point interface, may impact performance
*Mar 1 00:00:34.771: %LWAPP-3-CLIENTERRORLOG: Config load from flash failed. Initialising Cfg
set_radio_pwr_mode: bad radio unit# 0
set_radio_pwr_mode: bad radio unit# 1

*Mar 1 00:00:48.211: %CDP_PD-4-POWER_OK: 15.4 W power - NEGOTIATED inline powersource
*Mar 1 00:00:49.779: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address 10.29.100.11, mask 255.255.255.0, hostname AP88f0.31f4.120c

Translating "CISCO-CAPWAP-CONTROLLER.pcti.tec.nj.us"...domain server (172.16.241.51)

*Mar 1 00:00:59.727: %CAPWAP-3-ERRORLOG: Did not get log server settings from DHCP.
*Mar 1 00:00:59.731: %CAPWAP-3-ERRORLOG: Could Not resolve CISCO-CAPWAP-CONTROLLER.pcti.tec.nj.usset_radio_pwr_mode: bad radio unit# 0
set_radio_pwr_mode: bad radio unit# 1

*Mar 1 00:01:48.211: %CDP_PD-4-POWER_OK: Full power - NEGOTIATED inline power source
Not in Bound state.
*Mar 1 00:01:55.231: %CAPWAP-3-DHCP_RENEW: Could not discover WLC using DHCP IP. Renewing DHCP IP.
*Mar 1 00:02:00.195: %CAPWAP-3-ERRORLOG: Invalid event 40 & state 2 combination.
*Mar 1 00:02:00.223: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address 10.29.100.11, mask 255.255.255.0, hostname AP88f0

Viten Patel · ‎02-18-2015

can you try resetting the AP and installing a new recovery image from cisco.com?

then just download it on your AP using tftp

AP# archive download /force-reload /over tftp://

Niginkk822009 · ‎09-21-2020

I also faced the same issue. Identified that all the access point which is not registering into WLC is connected to same switch(3850). I physically changed the connectivity to another switch. After that it is automatically registering into WLC. So I suspect some bug in the switch ios. I upgrade switch ios from 16.4.4a to 16.06.8. after that i connected AP back to the first switch. After that its is working smoothly.

Viten Patel · ‎02-17-2015

what code?

can you share show tech wireless? what port is this AP connected to?

javier0011 · ‎02-17-2015

Working APs are on

software version 10.1.130

boot version 15.2.4

ios version 15.24(4)jb5h$

AP with error

software ver 7.6.1.118

boot ver 15.2.4

ios version N/A

The APs are on gi1/0/1-5 all configured the same

mohanak · ‎02-18-2015

Error Message    %OSAPI-0-RAD_SW_UPGRADE: System has been upgrading Radio SW for more 
than 30 minutes.

Explanation The APs have been downloading software for the last 30 minutes. Either the network is congested or there is a mismatch between the AP image and the controller image.

Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/cisco/web/support/index.html. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical support representative and provide the representative with the information you have gathered.

http://www.cisco.com/c/en/us/td/docs/wireless/controller/7-0MR1/message/guide/SysMsgGuide_7-0MR1/nim_null_osapi_7-0MR1_msgs17.html

Abhishek Abhishek · ‎02-18-2015

You need to open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create/launch.do

javier0011 · ‎02-19-2015

After reviewing with my coworkers. We rebooted the switch and the AP downloaded the ios version and registered on its own

3702e not registering