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7925 7925G not allowing menu access on network profile #1

NaborsJames
Level 1
Level 1

I have 5 7925G wifi IP phones in a sandbox environment.  They are able to reach and register with the 2921 running CME 8.6.  After they registered the first time using network profile #2, access to the menu items was disabled.  When I moved them to network profile #1 and re-registered with CME, the menu settings remained disabled.

Any changes made in CME appear to be picked up by the phones.  Commands on the 2921 such as reset sequence-all are effected on the 7925s.  I just can't get to the menu items, despite all other network profiles being removed other than #1.

I do not have the utility software and would prefer to avoid an additional purchase (especially just to factory reset a handset) if there is another way to default the phones.

How can I factory reset these phones if I don't have access to the menu settings?  Is there a command or command set to send from the CME to force them to factory reset?

Thanks,

James

1 Reply 1

NaborsJames
Level 1
Level 1

Phone settings > **2 > Yes

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