07-15-2026 10:00 AM - edited 07-15-2026 10:02 AM
I am currently setting up 9800 WLC; everything has been going fine, but until I got to the mobility part, and now I have an issue.
1. 1st issue, the Mobility MAC address is all zeros, it should be the MAC of the Mgmt IP (picture added)
2. 2nd issue, in the peering configuration the WLC I am currently configuring should be listed but its not( picture added)
3. When I try to add a peer, try to choose the Mobility group all it says is (No data found)
This issue is on both WLCs
I have installed a few of these and have never had this issue. Am I missing something?
07-15-2026 10:11 AM - edited 07-15-2026 10:13 AM
@skelley5000 The cause of the problem is usually a network blockage, is there a firewall on the network that might be blocking communication?
Creating the mobility group is extremely simple.
07-15-2026 10:21 AM
- @skelley5000 I advice to switchover to the CLI for the mobility setup :
https://www.cisco.com/c/en/us/td/docs/wireless/controller/9800/17-16/config-guide/b_wl_17_16_cg/m_vewlc_mobility.html#configure-mob-cli
It's a clearer path with a better overview of the steps taken.
For an intended configuration validate the 9800 controller(s) configuration with the CLI command
show tech wireless and feed the output from that into Wireless Config Analyzer
Useful troubleshooting commands :
show wireless mobility summary
show wireless stats mobility
show wireless stats mobility messages
show platform hardware chassis active qfp feature wireless punt statistics
M.
07-15-2026 10:37 AM
yes I can set the Mobility MAC address, but when I go to the peer configuration, the WLC I am currently in, is not showing up.. This WLC should be listed, along with its IP and SCC Hash, this should be there by default..
I can't set up mobility between the WLCs without this.
07-15-2026 10:59 AM
Could you please run this command?
show wireless management interface
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