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AIR-CAP1702I-E-K9 - Could not discover WLC

Hello,

It seems to be a common problem but we purchased a 2504 wlc cisco and 2 AIR-CAP-1702I-E-K9. The AP are not joining the controller and we are getting this error :

Not in Bound state.
May 19 09:43:09.830: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP add
ress is not assigned or assigned IP is wrong. Renewing DHCP IP.
May 19 09:43:13.030: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP addres
s 192.168.3.151, mask 255.255.255.0, hostname APa03d.6f34.b520

We have another 2504 controller in an other office and we did not have any issue (almost plug and play)

We tried to assign the AP to the controller but the command capwap ap controller 192.168.3.4 is not working, it is returning

% Invalid input detected at '^' marker.


We also tried to reset the AP using the mode button as it was a suggested solution we found but without success.

The AP mac addresses are in the list of authorized AP

Below SH version of the AP.

Thank you

Julien

________________

APa03d.6f34.b520>sh version
Cisco IOS Software, C1700 Software (AP3G2-RCVK9W8-M), Version 15.3(3)JD, RELEASE
 SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Fri 29-Jul-16 04:10 by prod_rel_team

ROM: Bootstrap program is C1700 boot loader
BOOTLDR: C1700 Boot Loader (AP3G2-BOOT-M) LoaderVersion 15.3() [ TRUE]

APa03d.6f34.b520 uptime is 7 hours, 31 minutes
System returned to ROM by power-on
System restarted at 08:22:43 UTC Fri May 19 2017
System imag
May 19 15:53:46.761: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP addres
s 192.168.3.151, mask 255.255.255.0, hostname APa03d.6f34.b520
e file is "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx"
Last reload reason:



This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
 --More--

1 Accepted Solution

Accepted Solutions

Hi,

1702 AP required minimum software version 8.0.100.0 or higher on WLC to join.

check the compatibility matrix:

http://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html

so you must upgrade the controller to 8.0.140.0(which is pretty stable) version.

Regards

Dont forget to rate helpful posts

View solution in original post

14 Replies 14

Leo Laohoo
Hall of Fame
Hall of Fame

The AP in question doesn't have a valid IP address, therefore, setting the IP address of the WLC won't work.

Hello,


First of all thank you for your reply.

Concerning the AP, it has a valid IP : 192.168.3.151 which has been assigned by the dhcp server. I can ping it and i can connect through SSH (except that the login details Cisco / Cisco are not working...).

Thanks

Julien

Paste the output of these commands:

From WLC sh sysinfo

From AP: sh version

Also paste the complete boot-up process from AP console.

Regards

Dont forget to rate helpful posts

Hello

Thank you for your message

sh sysinfo

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.6.130.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.101.1
Firmware Version................................. PIC 20.0


Build Type....................................... DATA + WPS

System Name...................................... az-boutique.com
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1279
IP Address....................................... 192.168.3.4
Last Reset....................................... Power on reset
System Up Time................................... 0 days 0 hrs 3 mins 3 secs
System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin,
 Rome, Vienna
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180


--More-- or (q)uit
Configured Country............................... FR  - France
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +38 C
External Temperature............................. +42 C
Fan Status....................................... 3500 rpm

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 1
Number of Active Clients......................... 0

Burned-in MAC Address............................ F8:A5:C5:28:15:80
Maximum number of APs supported.................. 5

sh version

APa03d.6f34.b520>sh version
Cisco IOS Software, C1700 Software (AP3G2-RCVK9W8-M), Version 15.3(3)JD, RELEASE
 SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Fri 29-Jul-16 04:10 by prod_rel_team

ROM: Bootstrap program is C1700 boot loader
BOOTLDR: C1700 Boot Loader (AP3G2-BOOT-M) LoaderVersion 15.3() [ TRUE]

APa03d.6f34.b520 uptime is 8 minutes
System returned to ROM by power-on
System restarted at 08:42:56 UTC Tue May 23 2017
System image file is "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx"
Last reload reason:



This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-CAP1702I-E-K9 (PowerPC) processor (revision A0) with 376814K/134656K b
ytes of memory.
Processor board ID FCW2045N0SQ
PowerPC CPU at 800Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 8.3.102.0
1 Gigabit Ethernet interface

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: A0:3D:6F:34:B5:20
Part Number                          : 73-16776-01
PCB Serial Number                    : FOC20435DUA
Top Assembly Part Number             : 068-100665-01
Top Assembly Serial Number           : FCW2045N0SQ
Top Revision Number                  : A0
Product/Model Number                 : AIR-CAP1702I-E-K9



Configuration register is 0xF

bootup process

IOS Bootloader - Starting system.
flash is writable
Antigua Lite Board P2
40MB format
Tide XL MB - 40MB of flash
Xmodem file system is available.
flashfs[0]: 239 files, 8 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 41158656
flashfs[0]: Bytes used: 20217856
flashfs[0]: Bytes available: 20940800
flashfs[0]: flashfs fsck took 10 seconds.
Base Ethernet MAC address: a0:3d:6f:34:b5:20
Ethernet speed is 1000 Mb - FULL Duplex
Loading "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-mx"...#########################

File "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-mx" uncompressed and installed, entr
y point: 0x2003000
executing...

Secondary Bootloader - Starting system.
Antigua Lite Board P2
40MB format
Tide XL MB - 40MB of flash
Xmodem file system is available.
flashfs[0]: 239 files, 8 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 41158656
flashfs[0]: Bytes used: 20217856
flashfs[0]: Bytes available: 20940800
flashfs[0]: flashfs fsck took 11 seconds.
flashfs[1]: 0 files, 1 directories
flashfs[1]: 0 orphaned files, 0 orphaned directories
flashfs[1]: Total bytes: 12257280
flashfs[1]: Bytes used: 1024
flashfs[1]: Bytes available: 12256256
flashfs[1]: flashfs fsck took 0 seconds.
Base Ethernet MAC address: a0:3d:6f:34:b5:20
Unable to locate IOS image with name **xx**.
Boot CMD: 'boot  flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx'
Loading "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx"...###########################
#
File "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx" uncompressed and installed, entr
y point: 0x1003000
executing...

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706



Cisco IOS Software, C1700 Software (AP3G2-RCVK9W8-M), Version 15.3(3)JD, RELEASE
 SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Fri 29-Jul-16 04:10 by prod_rel_team

Antigua Lite Board P2
40MB format
Tide XL MB - 40MB of flash
Initializing flashfs...

flashfs[2]: 239 files, 8 directories
flashfs[2]: 0 orphaned files, 0 orphaned directories
flashfs[2]: Total bytes: 40900608
flashfs[2]: Bytes used: 20217856
flashfs[2]: Bytes available: 20682752
flashfs[2]: flashfs fsck took 11 seconds.
flashfs[2]: Initialization complete.
flashfs[3]: 0 files, 1 directories
flashfs[3]: 0 orphaned files, 0 orphaned directories
flashfs[3]: Total bytes: 11999232
flashfs[3]: Bytes used: 1024
flashfs[3]: Bytes available: 11998208
flashfs[3]: flashfs fsck took 1 seconds.
flashfs[3]: Initialization complete....done Initializing flashfs.

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-CAP1702I-E-K9 (PowerPC) processor (revision A0) with 376814K/134656K b
ytes of memory.
Processor board ID FCW2045N0SQ
PowerPC CPU at 800Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 8.3.102.0
1 Gigabit Ethernet interface

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: A0:3D:6F:34:B5:20
Part Number                          : 73-16776-01
PCB Serial Number                    : FOC20435DUA
Top Assembly Part Number             : 068-100665-01
Top Assembly Serial Number           : FCW2045N0SQ
Top Revision Number                  : A0
Product/Model Number                 : AIR-CAP1702I-E-K9
% Please define a domain-name first.


Press RETURN to get started!


*Mar  1 00:00:14.355: Starting Ethernet promiscuous mode
*Mar  1 00:00:14.359: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg config f
ailed, trying backup...
*Mar  1 00:00:14.359: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg.bak conf
ig failed...
*Mar  1 00:00:15.663: %LWAPP-4-CLIENTEVENTLOG: PnP waiting for capwap init
*Mar  1 00:00:15.663: %LINK-6-UPDOWN: Interface GigabitEthernet0, changed state
to up
*Mar  1 00:00:16.399: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C1700 Software (AP3G2-RCVK9W8-M), Version 15.3(3)JD, RELEASE
 SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Fri 29-Jul-16 04:10 by prod_rel_team
*Mar  1 00:00:16.399: %SNMP-5-COLDSTART: SNMP agent on host ap is undergoing a c
old start
*Mar  1 00:00:16.455: %LINK-6-UPDOWN: Interface GigabitEthernet1, changed state
to up
*Mar  1 00:00:16.467: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg config f
ailed, trying backup...
*Mar  1 00:00:16.467: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg.bak conf
ig failed...
*Mar  1 00:00:16.467: spamInitRadCfg: recovery image default mode 0
lwapp_crypto_init: MIC Present and Parsed Successfully

*Mar  1 00:00:16.631: %SSH-5-ENABLED: SSH 2.0 has been enabled
*Mar  1 00:00:17.451: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, chan
ged state to up
*Mar  1 00:00:21.295: DPAA Initialization Complete
*Mar  1 00:00:21.295: %SYS-3-HARIKARI: Process DPAA INIT top-level routine exite
d
*Mar  1 00:00:22.295: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEth
ernet0, changed state to up
*Mar  1 00:00:24.295: %LINK-6-UPDOWN: Interface BVI1, changed state to down
*Mar  1 00:00:25.295: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, chan
ged state to down
*Mar  1 00:00:28.451: %LINK-6-UPDOWN: Interface BVI1, changed state to up
*Mar  1 00:00:29.451: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, chan
ged state to up
*Mar  1 00:00:29.523: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP addre
ss 192.168.3.8, mask 255.255.255.0, hostname APa03d.6f34.b520

bridge-group 1 source-learning
                ^
% Invalid input detected at '^' marker.
%Default route without gateway, if not a point-to-point interface, may impact pe
rformance
*Mar  1 00:00:35.359: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg config f
ailed, trying backup...
*Mar  1 00:00:35.359: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg.bak conf
ig failed...
*Mar  1 00:00:35.359: %CAPWAP-3-EVENTLOG: No Config Present. PNP required
*Mar  1 00:00:35.363: Cert ISSUER (39): cn=Cisco Manufacturing CA SHA2,o=Cisco

%Error opening flash:/capwap-saved-config (No such file or directory)
%Error opening flash:/capwap-saved-config-bak (No such file or directory)creatin
g PnP template view

Not in Bound state.
*Mar  1 00:00:53.967: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP addre
ss 192.168.3.8, mask 255.255.255.0, hostname APa03d.6f34.b520

Not in Bound state.
*Mar  1 00:01:07.827: %LWAPP-4-CLIENTEVENTLOG: Invoking capwap discovery
*Mar  1 00:01:10.899: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP addre
ss 192.168.3.8, mask 255.255.255.0, hostname APa03d.6f34.b520

*Mar  1 00:01:34.443: %CDP_PD-4-POWER_OK: Full power - NEGOTIATED inline power s
ource
*Mar  1 00:01:36.439: %LINK-5-CHANGED: Interface GigabitEthernet1, changed state
 to administratively down
Not in Bound state.
*Mar  1 00:02:25.759: %LWAPP-4-CLIENTEVENTLOG: Invoking capwap discovery
*Mar  1 00:02:28.831: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP addre
ss 192.168.3.8, mask 255.255.255.0, hostname APa03d.6f34.b520

*Mar  1 00:02:34.447: %CDP_PD-4-POWER_OK: Full power - NEGOTIATED inline power s
ource
Translating "CISCO-CAPWAP-CONTROLLER.az-boutique.com"...domain server (192.168.3
.1)

APa03d.6f34.b520>sh
Loading http://devicehelper.cisco.com/ca/trustpool !
May 23 08:46:43.600: %PNP-6-HTTP_CONNECTING: PnP Discovery trying to connect to
PnP server https://devicehelper.cisco.com/pnp/HELLO
May 23 08:46:44.860: %PNP-6-HTTP_CONNECTED: PnP Discovery connected to PnP serve
r https://devicehelper.cisco.com/pnp/HELLO
May 23 08:46:45.864: %LWAPP-4-CLIENTEVENTLOG: Timed out waiting on PNP config -
Expect config from PNP server
Not in Bound state.
May 23 08:47:31.364: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP add
ress is not assigned or assigned IP is wrong. Renewing DHCP IP.
May 23 08:47:34.436: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP addres
s 192.168.3.8, mask 255.255.255.0, hostname APa03d.6f34.b520

Not in Bound state.
May 23 08:48:27.858: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP add
ress is not assigned or assigned IP is wrong. Renewing DHCP IP.
May 23 08:48:30.930: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP addres
s 192.168.3.8, mask 255.255.255.0, hostname APa03d.6f34.b520

Not in Bound state.
May 23 08:49:23.877: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP add
ress is not assigned or assigned IP is wrong. Renewing DHCP IP.
May 23 08:49:26.949: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP addres
s 192.168.3.8, mask 255.255.255.0, hostname APa03d.6f34.b520

Not in Bound state.
May 23 08:50:20.376: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP add
ress is not assigned or assigned IP is wrong. Renewing DHCP IP.
May 23 08:50:23.448: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP addres
s 192.168.3.8, mask 255.255.255.0, hostname APa03d.6f34.b520

Not in Bound state.
May 23 08:51:16.874: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP add
ress is not assigned or assigned IP is wrong. Renewing DHCP IP.
May 23 08:51:19.946: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP addres
s 192.168.3.8, mask 255.255.255.0, hostname APa03d.6f34.b520

% Type "show ?" for a list of subcommands

I will update probably tomorrow


Thanks

Hi,

1702 AP required minimum software version 8.0.100.0 or higher on WLC to join.

check the compatibility matrix:

http://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html

so you must upgrade the controller to 8.0.140.0(which is pretty stable) version.

Regards

Dont forget to rate helpful posts

Thank you

It seems 8.3.112.0 is stable too.

Regards,

I am not using 8.3.112.0 version so cant tell you about the stability of the IOS.

Alternatively you can also use 8.2.151.0.

Regards

Dont forget to rate helpful posts

Hi


I updated to 8.2.151.0 as suggested and everything is working fine !

Thank you for your support

Regards,

Julien

Since you have another office with the same setup, why not use the same code version for consistency?  Also if the other office is working fine and users are not experiencing any issues, your eliminating any chance of additional problems. Now if the other site is having issues, then I would look into a new code to try.  It's seems hit or miss with code versions lately depending on controller models, AP models and features that once you find a code that works fine, just stick to that.

-Scott 

*** Please rate helpful posts *** 

-Scott
*** Please rate helpful posts ***

Hello Scott


It is working perfectly in the other office but we do not use the same version for AP and WLC. I dont think we can downgrade the new WLC and AP so I will update the WLC and check asap.

Thank you

Okay that makes sense.  From your original post, I read that you have another office that has the same setup. To us, we assume that means the same controller, code and AP's.  my suggesting is to use v8.2.151.0 like Sandeep mentioned which is an MR5 release unlike v8.3 which is still in its early stage.  

-Scott 

-Scott
*** Please rate helpful posts ***

I checked again and i have this erro

It seems that the ap with 15.3(3)JD are not compatible with  this WLC version

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.6.130.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.101.1
Firmware Version................................. PIC 20.0

I am updating to 8.3.102.0 and will see

Thank you

I am updating to 8.3.102.0 and will see

Do not use 8.3.102.0 as it's not stable.  Use 8.3.112.0 instead.

Hello, Ok i will try this one then thank you for the advice :)

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