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Aironet 1700 not send Jon request to controller

sergey_vlas
Level 1
Level 1

Hi,

I have  5760 controller with Aironet 1700 ap. Some  APs not send join request to controller. 

capwap-5-dhcp_option_43: controller address 10.x.x.x  obtained through DHCP

capwap-5-dhcp_option_43: controller address 10.x.x.x  obtained through DHCP

capwap-5-dhcp_option_43: controller address 10.x.x.x  obtained through DHCP

5 Replies 5

Leo Laohoo
Hall of Fame
Hall of Fame

Post the complete output to the following commands: 

 

1.  WLC:  sh sysinfo; 

2.  WLC:  sh time; and

3.  AP:  sh version

Controller

sh clock 
16:34:10.242 YAKT Sun Sep 6 2015

 

sh ver
Cisco IOS Software, IOS-XE Software, 5700 Series Wireless LAN Controller Software (CT5760-IPSERVICESK9-M), Version 03.07.02.E RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Tue 21-Jul-15 15:04 by prod_rel_team

 

Cisco IOS-XE software, Copyright (c) 2005-2015 by cisco Systems, Inc.
All rights reserved.  Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0.  The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY.  You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0.
(http://www.gnu.org/licenses/gpl-2.0.html) For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.

 

ROM: IOS-XE ROMMON
BOOTLDR: CT5760 Boot Loader (CT5760-HBOOT-M) Version 1.0, RELEASE SOFTWARE (P)
          
wlc-triss uptime is 6 hours, 6 minutes
Uptime for this control processor is 6 hours, 8 minutes
System returned to ROM by reload at 10:20:45 YAKT Sun Sep 6 2015
System restarted at 10:26:24 YAKT Sun Sep 6 2015
System image file is "flash:ct5760-ipservicesk9.SPA.03.07.02.E.152-3.E2.bin"
Last reload reason: Reload command

 

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

License Level: Ipservices
License Type: Permanent
Next reload license Level: Ipservices

cisco AIR-CT5760 (i686) processor with 10485760K bytes of physical memory.
Processor board ID FOC1923Z0G3
5 Virtual Ethernet interfaces
6 Ten Gigabit Ethernet interfaces
2048K bytes of non-volatile configuration memory.
10485760K bytes of physical memory.
255000K bytes of Crash Files at crashinfo:.
3612840K bytes of Flash at flash:.
0K bytes of Dummy USB Flash at usbflash0:.
0K bytes of  at webui:.

Base Ethernet MAC Address          : f0:b2:e5:ac:24:00
Motherboard Assembly Number        : 73-14448-09
Motherboard Serial Number          : FOC192133SW
Model Revision Number              : K0
Model Number                       : AIR-CT5760
System Serial Number               : FOC1923Z0G3
          

Switch Ports Model              SW Version        SW Image              Mode   
------ ----- -----              ----------        ----------            ----   
*    1 6     AIR-CT5760         03.07.02.E        ct5760-ipservicesk9   BUNDLE 


Configuration register is 0x201 (will be 0x102 at next reload)

 

AP

APf4cf.e2ff.d9c8>                 sh ver
Cisco IOS Software, C1700 Software (AP3G2-K9W8-M), Version 15.3(3)JBB2, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Thu 27-Aug-15 17:14 by prod_rel_team

ROM: Bootstrap program is C1700 boot loader
BOOTLDR: C1700 Boot Loader (AP3G2-BOOT-M), Version 15.3 [linzen-ant-p0619 100]

APf4cf.e2ff.d9c8 uptime is 4 hours, 37 minutes
System returned to ROM by power-on
System image file is "flash:/ap3g2-k9w8-mx.153-3.JBB2/ap3g2-k9w8-xx.153-3.JBB2"
Last reload reason:

 

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
 --More--
Not in Boto comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-CAP1702I-R-K9 (PowerPC) processor (revision A0) with 376810K/134656K bytes of memory.
Processor board ID JTV1927A051
PowerPC CPU at 800Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 8.1.120.0
1 Gigabit Ethernet interface
2 802.11 Radios

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: F4:CF:E2:FF:D9:C8
Part Number                          : 73-16776-01
PCA Assembly Number                  : 000-00000-00
PCA Revision Number                  :
PCB Serial Number                    : FOC19058V6H
 --More--
RenewinTop Assembly Part Number      : 068-100460-01
Top Assembly Serial Number           : JTV1927A051
Top Revision Number                  : A0
Product/Model Number                 : AIR-CAP1702I-R-K9

 

Configuration register is 0xF

 

Paste the output from 5760 wlc:

show wireless country configured

 

Regards


 Configured Country.............................: RU  - Russian Federation
 Configured Country Codes 
        RU  - Russian Federation : 802.11a Indoor,Outdoor/ 802.11b / 802.11g

Hi Sergey,

 

How many Ap's on the system in total? If only 3 Ap's are not coming up of the entire lot, please get the following traces from the controller side

set trace capwap ap events filter <ap mac>

set trace capwap ap packets filter <ap mac>

 

sh trace messages capwap.

 

Also, try to get in touch with tac

 

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