My work place now has a major issue with Android phones not authenticating
We get at least 6 of these message per work day.
From the reports I get it is only Android handsets that fail to connect to the SSID. Laptops (HP), iPads, iPhones are so rarely complained about that I tell them to try again and it works.
I have 2 Android phones (mine - Galaxy A8 and work supplied - Galaxy A31) that so rarely connect I have turned off the auto connect as the response is so poor otherwise. [Though to make a liar of me my A31 connected this morning as I was composing this message]. I have been here since April 2020 and the Androids have always had problems.
The vast majority of work phones are Samsung Galaxies.
I looked at other threads and nothing like our problem leapt out at me.
I have attached the configuration of my A8 & A31.
The A8 config-1 screen showing "Internet may not be available" is the most common screen response.
(There is text in between the last and 2nd last pictures. For some reason I cannot add text after the pictures.)
I added these pictures in case I have made a glaring config error with my devices that might be solvable with mine and other handsets.
The question i have is what do I do next to resolve these authentication errors? What can the portal tell or not tell me? Both devices are getting an IP address in the same range.
