Android wifi authentication problem

[Sun_princess8]

My Mom just bought an LG Lucent phone from Verizon.  She is unable to connect to our wifi network. I know the password is correct, I tried it several times myself. But we keep getting an "authentication problem" message.  Any thoughts on how to resolve???

Thank you!

[Scott Fella]

You need to provide more info. What equipment do you have and what have you done to troubleshoot. Other devices I guess works fine.

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[Sun_princess8]

My wireless is a Cisco DPC3825. All other devices (HP laptop. IBM laptop, Smart TV, iPhones, and iPad) connect just fine. I am not sure how to troubleshoot because everything else is working Thanks!

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[Scott Fella]

You need to post your question in the small business wireless forum. They would be able to assist you better than on this forum.

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[Leo Laohoo]

What happens if you create an OPEN SSID?  Will the phone associate?