Re: AP downloads image from WLC but not gets associated

Deepa.D · ‎05-30-2018

Hi, i am trying to associate an AP with WLC. I entered the required command. The AP successfully downloaded the image as well from WLC. But it is not getting associated to the controller. It simply says , Translating "CISCO-CAPWAP-CONTROLLER"...domain server (255.255.255.255). Also, the AP is in local mode only.

AP model: 3700 Series

WLC Model: 5508

Please help...

Leo Laohoo · ‎05-31-2018

@Deepa.D wrote:

The AP successfully downloaded the image as well from WLC. But it is not getting associated to the controller.

Post the complete output to the following commands:

1. WLC: sh sysinfo; and

2. AP: sh version

I am suspecting the AP has the wrong Regulatory Domain.

Deepa.D · ‎05-31-2018

Hi Leo,

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.2.166.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 6.0.182.0
Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2
Build Type....................................... DATA + WPS

System Name...................................... XXXX
System Location.................................. XXXX
System Contact................................... XXXX
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. SSO
IP Address....................................... XXXX
IPv6 Address..................................... ::
Last Reset....................................... Software reset
System Up Time................................... 96 days 0 hrs 31 mins 20 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

--More-- or (q)uit
Configured Country............................... Multiple Countries : AU,CA,CN,IN,NZ,SG
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +40 C
External Temperature............................. +26 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 2
Number of Active Clients......................... 125

Burned-in MAC Address............................ 6C:20:56:BC:DF:E0
Power Supply 1................................... Present, OK
Power Supply 2................................... Absent
Maximum number of APs supported.................. 500
System Nas-Id.................................... XXXX
WLC MIC Certificate Types........................ SHA1/SHA2

sh ver
Cisco IOS Software, C3700 Software (AP3G2-K9W8-M), Version 15.3
(3)JC14, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2017 by Cisco Systems, Inc.
Compiled Sun 29-Oct-17 17:15 by prod_rel_team

ROM: Bootstrap program is C3700 boot loader
BOOTLDR: C3700 Boot Loader (AP3G2-BOOT-M) LoaderVersion 15.2(4)JB,
RELEASE SOFTWARE (fc1)

AP0035.1a09.9f6c uptime is 12 minutes
System returned to ROM by power-on
System image file is "flash:/ap3g2-k9w8-mx.153-3.JC14/ap3g2-k9w8-
xx.153-3.JC14"
Last reload reason:

This product contains cryptographic features and is subject to
United
States and local country laws governing import, export, transfer
and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use
encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product
you
A summary of U.S. laws governing Cisco cryptographic products may
be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending
email to
export@cisco.com.

cisco AIR-CAP3702I-D-K9 (PowerPC) processor (revision A0) with
376814K/134656K bytes of memory.
Processor board ID FGL2002X2Y2
PowerPC CPU at 800Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 8.2.166.0
1 Gigabit Ethernet interface
2 802.11 Radios

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 00:35:1A:09:9F:6C
Part Number : 73-15243-01
PCB Serial Number : FOC19513CUC
Top Assembly Part Number : 068-05054-06
Top Assembly Serial Number : FGL2002X2Y2
Top Revision Number : A0
Product/Model Number : AIR-CAP3702I-D-K9

Deepa.D · ‎05-31-2018

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.2.166.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 6.0.182.0
Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2
Build Type....................................... DATA + WPS

System Name...................................... XXXX
System Location.................................. XXXX
System Contact................................... XXXX
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. SSO
IP Address....................................... XXXX
IPv6 Address..................................... ::
Last Reset....................................... Software reset
System Up Time................................... 96 days 0 hrs 31 mins 20 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

--More-- or (q)uit
Configured Country............................... Multiple Countries : AU,CA,CN,IN,NZ,SG
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +40 C
External Temperature............................. +26 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 2
Number of Active Clients......................... 125

Burned-in MAC Address............................ 6C:20:56:BC:DF:E0
Power Supply 1................................... Present, OK
Power Supply 2................................... Absent
Maximum number of APs supported.................. 500
System Nas-Id.................................... XXX
WLC MIC Certificate Types........................ SHA1/SHA2

sh ver
Cisco IOS Software, C3700 Software (AP3G2-K9W8-M), Version 15.3

(3)JC14, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2017 by Cisco Systems, Inc.
Compiled Sun 29-Oct-17 17:15 by prod_rel_team

ROM: Bootstrap program is C3700 boot loader
BOOTLDR: C3700 Boot Loader (AP3G2-BOOT-M) LoaderVersion 15.2(4)JB,

RELEASE SOFTWARE (fc1)

AP0035.1a09.9f6c uptime is 12 minutes
System returned to ROM by power-on
System image file is "flash:/ap3g2-k9w8-mx.153-3.JC14/ap3g2-k9w8-

xx.153-3.JC14"
Last reload reason:

This product contains cryptographic features and is subject to

United
States and local country laws governing import, export, transfer

and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use

encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product

you
A summary of U.S. laws governing Cisco cryptographic products may

be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending

email to
export@cisco.com.

cisco AIR-CAP3702I-D-K9 (PowerPC) processor (revision A0) with

376814K/134656K bytes of memory.
Processor board ID FGL2002X2Y2
PowerPC CPU at 800Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 8.2.166.0
1 Gigabit Ethernet interface
2 802.11 Radios

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 00:35:1A:09:9F:6C
Part Number : 73-15243-01
PCB Serial Number : FOC19513CUC
Top Assembly Part Number : 068-05054-06
Top Assembly Serial Number : FGL2002X2Y2
Top Revision Number : A0
Product/Model Number : AIR-CAP3702I-D-K9

Leo Laohoo · ‎05-31-2018

Can you post the complete output to the WLC command "sh time"?

Deepa.D · ‎05-31-2018

(Cisco Controller) >show time

Time............................................. Wed May 30 20:50:15 2018

Timezone delta................................... 0:0
Timezone location................................

NTP Servers
NTP Polling Interval......................... 600

Index NTP Key Index NTP Server Status NTP Msg Auth Status
------- ----------------------------------------------------------------------------------------------

Scott Fella · ‎05-31-2018

You have other -D 3792’s joined to the controller?

-Scott
*** Please rate helpful posts ***

Deepa.D · ‎05-31-2018

Yes i have AIR-CAP3702I-D-K9 assoaciated to WLC

Deepa.D · ‎05-31-2018

FYI

(Cisco Controller) >show ap join stats detailed 00:35:1a:3e:33:20

Sync phase statistics
- Time at sync request received............................ Not applicable
- Time at sync completed................................... Not applicable

Discovery phase statistics
- Discovery requests received.............................. 6
- Successful discovery responses sent...................... 6
- Unsuccessful discovery request processing................ 0
- Reason for last unsuccessful discovery attempt........... Not applicable
- Time at last successful discovery attempt................ May 28 19:07:55.913
- Time at last unsuccessful discovery attempt.............. Not applicable

Join phase statistics
- Join requests received................................... 2
- Successful join responses sent........................... 2
- Unsuccessful join request processing..................... 0
- Reason for last unsuccessful join attempt................ Not applicable
- Time at last successful join attempt..................... May 28 19:08:11.540
- Time at last unsuccessful join attempt................... Not applicable

Configuration phase statistics

--More-- or (q)uit
- Configuration requests received.......................... 0
- Successful configuration responses sent.................. 0
- Unsuccessful configuration request processing............ 0
- Reason for last unsuccessful configuration attempt....... Not applicable
- Time at last successful configuration attempt............ Not applicable
- Time at last unsuccessful configuration attempt.......... Not applicable

Last AP message decryption failure details
- Reason for last message decryption failure............... Not applicable

Last AP disconnect details
- Reason for last AP connection failure.................... Number of message retransmission to the AP has reached maximum
- Last AP disconnect reason................................ Not applicable

Last join error summary
- Type of error that occurred last......................... AP got or has been disconnected
- Reason for error that occurred last...................... Number of message retransmission to the AP has reached maximum
- Time at which the last join error occurred............... May 28 19:32:05.774

AP disconnect details
- Reason for last AP connection failure.................... Number of message retransmission to the AP has reached maximum
Ethernet Mac : 00:35:1a:3e:33:20 Ip Address : 10.31.105.67

--More-- or (q)uit
(Cisco Controller) >

Leo Laohoo · ‎05-31-2018

Time could be wrong. Make sure the WLC's time is synchronized using NTP.

adrianch12 · ‎05-31-2018

Hi,

Did you try to force with static IP controller in your AP?, whit this command, directly in the AP (capwap ap controller ip address x.x.x.x).

or with reset to factory default in the AP.

Regards

sbhadrav@cisco.com · ‎06-08-2018

%Error opening flash:/update/info (No such file or directory)

ERROR: Image is not a valid IOS image archive.

it seems the image you used for conversion is somehow corrupted or the conversion process was not OK.

Please try to do the conversion again and try.

BEFORE do conversion again try to remove the image from the AP and try to connect it again. what could possibly be corrupted the image the AP got from WLC. if you can remove that image by resetting the AP via the mode button then the image will be deleted and when you connect the AP a new better image will be downloaded from the WLC. Try this option first and if it did not work go for doing the conversion again.