AP not registering with WLC---image loading error

Aakriti Pandit · ‎06-20-2013

Hi.... i was trying to register AP 1602 with WLC 5508 but getting errors as below.Pls help..one more thing I just wanted to know the steps of downloading and upgrading image of AP1602

APbc16.6506.f791#

flash:/env_vars.tmp: No such device

nv_done: unable to open "flash:/private-multiple-fs.new"

*Mar 1 00:03:57.581: %LWAPP-3-CLIENTERRORLOG: flash:/configs directory creation failed

APbc16.6506.f791#

*Mar 1 00:03:57.581: Write of the Private File nvram:/lwapp_ap.cfg Failed on load, RCA needed

*Mar 1 00:03:57.585: Write of the Private File nvram:/lwapp_ap.cfg Failed on load, RCA needed

*Mar 1 00:03:57.585:

Scott Fella · ‎06-20-2013

You don't have enough info for us to help. YOu need at least v7.4 code on the WLC

http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html

Thanks,

Scott

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Stephen Rodriguez · ‎06-20-2013

What version of code are you running on your 5508? the 1602 requires 7.4 code.

http://www.cisco.com/en/US/docs/wireless/controller/release/notes/crn74.html#wp1029587

HTH,
Steve

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Aakriti Pandit · ‎06-20-2013

Its 7.4 code running in WLC...still its showing that error...tried resetting still same issue.LED"s of AP are continuosly glowing red green n amber

Leo Laohoo · ‎06-20-2013

Your AP should have to IOS directories. One has the "rcv" and the other one doesn't. Delete the directory without the "RCV" using the command "delete /f /r flash:" and reboot.

Scott Fella · ‎06-21-2013

Post the output from the console of the AP from when you power cycle the AP. we need to see the ap boot up, get an IP address and the rest of the stuff.

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-Scott
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Aakriti Pandit · ‎06-26-2013

Please find the logs of AP while booting...

APbc16.6506.f791#

*Mar 1 00:04:56.593: %CAPWAP-3-STATIC_TO_DHCP_IP: Could not discover WLC using static IP. Forcing AP to use DHCP.

*Mar 1 00:05:06.600: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!

*Mar 1 00:05:16.600: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!

*Mar 1 00:05:16.600: %CAPWAP-3-DHCP_RENEW: Could not discover WLC using DHCP IP. Renewing DHCP IP.

nv_done: unab

l

Writing out the event log to flash:/event.log ...

e

*Mar 1 00:05:27.404: %SYS-5-RELOAD: Reload requested by CAPWAP CLIENT. Reload Reason: Could not discover WLC using DHCP IP address, Reload to use static IP.

*Mar 1 00:05:27.404: %LWAPP-5-CHANGED: CAPWAP changed state to DOWNt

*Mar 1 00:05:27.468: %EVT-3-ERR: Error (19) opening/creating flash:/event.logo open "flash:/private-multiple-fs.new"

nv_done: unable to open "flash:/private-multiple-fs.new"

flash:/env_vars.tmp: No such deviceThe filesystem containing the variables may not be initialized yet.

*Mar 1 00:05:26.600: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does not have an Ip !!

*Mar 1 00:05:26.600: %LWAPP-3-CLIENTERRORLOG: flash:/configs directory creation failedFailed to open flash:config.txt

Boot from flash

IOS Bootloader - Starting system.

FLASH CHIP: Micronix MX25L256_35F

Xmodem file system is available.

flashfs[0]: 29 files, 9 directories

flashfs[0]: 0 orphaned files, 0 orphaned directories

flashfs[0]: Total bytes: 31936000

flashfs[0]: Bytes used: 17458688

flashfs[0]: Bytes available: 14477312

flashfs[0]: flashfs fsck took 10 seconds.

Reading cookie from SEEPROM

Base Ethernet MAC address: bc:16:65:06:f7:91

************* loopback_mode = 0

Loading "flash:/ap1g2-k9w8-mx.152-2.JA/ap1g2-k9w8-mx.152-2.JA"...##########################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################

File "flash:/ap1g2-k9w8-mx.152-2.JA/ap1g2-k9w8-mx.152-2.JA" uncompressed and installed, entry point: 0x100000

executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco IOS Software, C1600 Software (AP1G2-K9W8-M), Version 15.2(2)JA, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 23-Aug-12 03:45 by prod_rel_team

Initializing flashfs...

FLASH CHIP: Micronix MX25L256

SF: Enter 4Bytes mode failed

Unable to initialize flash device at 0xE0007000 -- device not found.

flashfs[3]: 0 files, 1 directories

flashfs[3]: 0 orphaned files, 0 orphaned directories

flashfs[3]: Total bytes: 12257280

flashfs[3]: Bytes used: 1024

flashfs[3]: Bytes available: 12256256

flashfs[3]: flashfs fsck took 0 seconds.

flashfs[3]: Initialization complete....done Initializing flashfs.

flash:/env_vars.tmp: No such deviceThe filesystem containing the variables may not be initialized yet.

Warning: the compile-time code checksum does not appear to be present.

Radio0 present 8764B 8000 0 A8000000 A8010000 0

Rate table has 20 entries (0 SGI/8 BF variants)

Radio1 present 8764B 8000 0 88000000 88010000 4

nv_done: unable to open "flash:/private-multiple-fs.new"

flash:/env_vars.tmp: No such device

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Warning: the compile-time code checksum does not appear to be present.

cisco AIR-CAP1602I-N-K9 (PowerPC) processor (revision B0) with 98294K/32768K bytes of memory.

Processor board ID FGL1717X1P0

PowerPC CPU at 533Mhz, revision number 0x2151

Last reset from power-on

LWAPP image version 3.0.51.0

1 Gigabit Ethernet interface

2 802.11 Radios

32K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address: BC:16:65:06:F7:91

George Stefanick · ‎06-26-2013

Hi Aakriti,

It would appear based on your log the AP doesnt have a IP address. Is the vlan, dhcp, helpers etc set up ? First step lets fix the ap.

__________________________________________________________________________________________
"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin
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‎"I'm in a serious relationship with my Wi-Fi. You could say we have a connection."

"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin
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Leo Laohoo · ‎06-26-2013

The post of your bootup is not enough.

Can you post also include the output to the following commands:

1. WLC: sh sysinfo;

2. WLC: sh time;

3. AP: sh version;

4. AP: sh inventory; and

5. AP: sh ip int brief

Scott Fella · ‎06-26-2013

Here is a guide on troubleshooting access point registration to a WLC you should look at.

http://www.cisco.com/en/US/products/ps6366/products_tech_note09186a00808f8599.shtml

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-Scott
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mmangat · ‎06-26-2013

hello,

The Lightweight Access Point does not register with the WLC. The log displays this the error message

AAA Authentication Failure for UserName:5475xxx8bf9c User
      Type: WLAN USER

This can happen if the Lightweight Access Point was shipped with a mesh image and is in Bridge mode. If the LAP was ordered with mesh software on it, you need to add the LAP to the AP authorization list. Choose Security > AP Policies and add AP to the Authorization List. The AP should then join, download the image from the controller, then register with the WLC in bridge mode. Then you need to change the AP to local mode. The LAP downloads the image, reboots and registers back to the controller in local mode.

mmangat · ‎06-26-2013

Hello,

The Lightweight Access Point does not register with the WLC. The log displays this the error message

AAA Authentication Failure for UserName:5475xxx8bf9c User
      Type: WLAN USER

This can happen if the Lightweight Access Point was shipped with a mesh image and is in Bridge mode. If the LAP was ordered with mesh software on it, you need to add the LAP to the AP authorization list. Choose Security > AP Policies and add AP to the Authorization List. The AP should then join, download the image from the controller, then register with the WLC in bridge mode. Then you need to change the AP to local mode. The LAP downloads the image, reboots and registers back to the controller in local mode.

Aakriti Pandit · ‎07-13-2013

The issue got resolved after upgrading the image.

Scott Fella · ‎07-13-2013

So upgrading to v7.4 was the fix, correct?

Thanks,

Scott

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-Scott
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