APs showing 'not associated' and 'not registered' in PI 2.1

[Meng Li]

I have got a weird issue in PI 2.1.0.0.87.

WiSM2, running on version 7.4.121.21, shows reachable and managed/synchronized in PI. However, the APs managed by it show 'controller IP->not associated' and 'not registered'. It is been confirmed that the SNMP/TELNET/HTTP creds are correct and all the APs in question are showing fully operational in WLC. When the user trying to delete the entry in PI, it always failed without any messages.

Any ideas why it happens?

Thanks!

[Saurav Lodh]

Remove the controller and add again, see if the APs are reflected then

Troubleshoot using:

http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/1-2/user/guide/prime_infra_ug/troubleshootaps.html