What are the best practices to be followed when we allow byod's to use voice
Well, it is not a good idea to provide voice services on BYOD. For such a critical service, you need to have very controlled end points in order to guaranteed service.
Fast roaming & QoS (apart from good RF design in 5GHz) is the two most critical aspect of such a deployment.
If you are using Cisco jabber on these end points you can refer this document as guideline
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_6/cjab_b_planning-guide-cisco-jabber-116/cjab_b_planning-guide-cisco-jabber-116_chapter_010.html
If it is Apple end points, refer this guide
http://www.cisco.com/c/en/us/td/docs/wireless/controller/technotes/8-2/b_Enterprise_Best_Practices_for_Apple_Devices_on_Cisco_Wireless_LAN.pdf
Cisco preferred end point is their 7925G, so you can refer this for how to design your wireless to support it
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/7925g/7_0/english/deployment/guide/7925dply.pdf
When often the voice calls drops , how do we analyze these drops in wireshark or omnipeek
You have to test voice application on your network thoroughly before go into production. In this way you know how it should behave in normal working condition. Having a good RF is key.
Typically call drop may be caused by full authentication requirement when client roam, RF coverage gaps, etc. If you have a packet capture of such scenario, you need to analyze it to see what cause it.
Here is a very good presentation on this topic by our friend George. Pls go through it
HTH
Rasika
*** Pls ratea all useful responses ***
HTH
Rasika
*** Pls rate all useful responses ***
