01-18-2009 02:44 AM - edited 07-03-2021 05:01 PM
As title (refers, of course, to WCS). Everything else works, guest users are still present on both 4404 controllers, lobby ambassadors can log in and manage their own users, but members of root cannot - they receive the following error:
----------------8<--------------
HTTP Status 500 -
--------------------------------------------------------------------------------
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1033)
org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:269)
org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:436)
org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:312)
org.apache.struts.action.RequestProcessor.processActionForward(RequestProcessor.java:401)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1422)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:505)
javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
----------------8<--------------
Thanks for any pointers towards fixing this - full logs can be posted on request...
02-09-2009 06:38 AM
We have also been pursuing that issue and it looks like the underlying issue is similar to this bug:
CSCsw79725
Externally found severe defect
Fail to trace the switch port with non-root user
It isn't the switch port tracing that is broken but the underlying tasks that are handed back from the radius/tacacs server.
This issue is supposed to be resolved in the next version of 5.2 as well as a patch for the guest user issue.
02-09-2009 10:53 PM
Excellent news that it is fixed in 5.2.116.0; do you know when we will see it on the downloads page? :)
02-12-2009 07:00 AM
02-22-2009 12:43 AM
Superseded by 5.2.130.0, which has been "performing backup" for 18 hours now, even though the backup file was created within the first hour of the upgrade. Pff. This product is buggy. Looks like I'm going to have to install it from scratch. This is nearly as unreliable as ACS, nowadays.
02-22-2009 11:42 PM
Got it working by a process of starting it up in 5.2.110.0, making sure it did a clean shutdown, and re-running the installer; this time "performing backup" lasted 2 seconds, not 18 hours. Seriously, an installer should just work, what on earth is the issue here?
Guest accounts management via WCS now also works, woohoo!
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