CDR Error

[Mubarak ali Ali]

Dear All ,

My billing server is not receiving the ,CDR file in the call manager ,when i checked in Real time monitor tool  its giving me the below error .

" Description: (s)FTP delivery of CDR files failed on retries.

I cannot find any cdr data ,for the below output .

"admin:file list activelog cm/cdr_repository/car/20150618
dir count = 0, file count = 0" .

Can anyone support for this .

Thanks.,

Mubarak Ali

[Charles Hill]

Hello Mubarak,

verify the cdr service is running on the call manager.

see link below for CDR troubleshooting steps.  Good document.

https://supportforums.cisco.com/document/55821/troubleshooting-cdr

Hope this helps

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