Cisco 7921g connection failed wireless

[salah gobbaa]

hello,

We have Cisco wlc 5508 , ap-1041n lightweight  , & 7921 wifi IP Phone, but cisco IP phone doesn't find SSID AP1041N.

Here below details:

wlc5508:

System Information

Manufacturer's Name.............................. Cisco Systems Inc.

Product Name..................................... Cisco Controller

Product Version.................................. 7.0.235.3

Bootloader Version............................... 1.0.1

Field Recovery Image Version..................... 6.0.182.0

Firmware Version................................. FPGA 1.3, Env 1.6, USB console 1.27

AP1041N:

c1140-rcvk9w8-tar.152-2.JA

can anyone suggest me, What could be the problem there.

Thanks

[migilles]

What country code is enaled on the WLC and what model of 7921 do you have (-A, -E, -P, -W)?

What authentication type are you using?

If using PSK, then need to set the phone for AKM.

Also 1.4(4) was just posted yesterday, so suggest you try that.

And since you have a 5508 WLC, suggest to use 7.2.110.0, 7.3.101.0 or 7.4.100.0.

[salah gobbaa]

hello migilles,

country code  on the WLC is TN

model 7921g-E-K9   ,image:CP7921G-MFG-D.7.LOADS

authentication wpa psk and for phone AKM

WLC5508:

Product Version.................................. 7.0.235.3

but still same problem.

thx

[migilles]

Sorry, but the 792x phones do not support the TN (Tunisia) country code.
So it will not connect if using this country code.

The list of supported country codes are in the guide below.
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7921g/6_0/english/deployment/guide/7921dply.pdf

Sent from Cisco Technical Support iPad App

[salah gobbaa]

migilles,

thinks for your help, the problem was solved after an upgrade of the soft from CP7921G-MFG-D.7.LOADS to

CP7921G-1.4.4.3 with the tunisian country code

thinks

[abwahid]

Hi,

Try after upgrading to latest version to 7921