Cisco 819GW-4G-LTE-Router going down after some interval of Time

[r4rehan11]

Hi Guys .I have Cisco 819GW-4G-LTE that is showing down status of 4G after some interval of time 

The LOgs shows the following error

.Jan 12 11:27:28.735: %CISCO800-2-MODEM_UP: Cellular0 modem is now UP
.Jan 12 11:27:40.770: %CISCO800-2-MODEM_DOWN: Cellular0 modem is now DOWN.
.Jan 12 11:28:27.766: %CISCO800-2-MODEM_UP: Cellular0 modem is now UP
.Jan 12 11:29:25.261: %CELLWAN-2-BEARER_DELETED: Instance id=0, Default bearer ( bearer=0) in Cellular0 is now deleted.
.Jan 12 11:29:27.956: %CELLWAN-2-MODEM_RADIO: Cellular0 Modem radio has been tur ned on
.Jan 12 11:29:30.264: %CELLWAN-2-BEARER_UP: Instance id=0, Default bearer (beare r_id=0) in Cellular0 is now UP
.Jan 12 11:29:35.968: %TRACK-6-STATE: 200 interface Ce0 line-protocol Down -> Up
.Jan 12 11:29:37.264: %LINK-3-UPDOWN: Interface Cellular0, changed state to up
.Jan 12 11:29:37.264: %DIALER-6-BIND: Interface Ce0 bound to profile Di0
.Jan 12 11:29:38.263: %LINEPROTO-5-UPDOWN: Line protocol on Interface Cellular0, changed state to up
.Jan 12 11:29:42.267: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 103.26.172.2 2 port 514 started - reconnection
.Jan 12 11:29:47.267: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 103.26.172.7 7 port 514 started - reconnection
Jan 12 12:08:44.288: %CISCO800-2-MODEM_DOWN: Cellular0 modem is now DOWN.
.Jan 12 12:09:27.848: %TRACK-6-STATE: 200 interface Ce0 line-protocol Up -> Down
.Jan 12 12:09:27.872: %CELLWAN-4-MODEM_RESTART_IND: Modem restarted reason: Use r - PowerCycle
.Jan 12 12:09:29.464: %LINK-5-CHANGED: Interface Cellular0, changed state to res et
.Jan 12 12:09:29.464: %DIALER-6-UNBIND: Interface Ce0 unbound from profile Di0
.Jan 12 12:09:30.464: %LINEPROTO-5-UPDOWN: Line protocol on Interface Cellular0, changed state to down
.Jan 12 12:09:32.876: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 103.26.172.2 2 port 514 started - reconnection
.Jan 12 12:09:34.464: %LINK-3-UPDOWN: Interface Cellular0, changed state to down
.Jan 12 12:09:37.875: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 103.26.172.7 7 port 514 started - reconnection
.Jan 12 12:09:48.462: %CISCO800-2-MODEM_UP: Cellular0 modem is now UP

Can you assist in this matter?

[Leo Laohoo]

Post the complete output to the command "sh cellular0 firmware" & "sh cellular0 hardware".

[r4rehan11]

show cellular 0 hardware
Modem Firmware Version = SWI9X30C_02.33.03.00 r82
Modem Firmware built = 2019/08/28 20:59:30
Hardware Version = 1.0
Device Model ID: MC7430
International Mobile Subscriber Identity (IMSI) = 505024607786838
International Mobile Equipment Identity (IMEI) = 355812070536882
Integrated Circuit Card ID (ICCID) = 8961024621014223960
Mobile Subscriber Integrated Services
Digital Network-Number (MSISDN) =
Modem Status = Online
Current Modem Temperature = 32 deg C
PRI SKU ID = 1102644, PRI version = 002.067_000, Carrier = Telstra
OEM PRI version = 000.010

The other command of show cellular 0 firmware doesnot work on it

[Leo Laohoo]

The cellular modem has crashed.  

Unfortunately, the modem is already running the latest available firmware Sierra Wireless has provided Cisco.

[marce1000]

   >....Jan 12 12:09:27.872: %CELLWAN-4-MODEM_RESTART_IND: Modem restarted reason: Use r - PowerCycle
                  Either done by user ('exact' well Use r = User ) or possible problem with a power supply ,

 M.