- For starters have a checkup of the (new) 9800 WLC configuration with the CLI command show tech wireless and feed the output to : Wireless Config Analyzer
(use the command as pointed out in green , do not use a simple show tech as input for this procedure)
- Further clients 'not working' use full client debugging according to https://logadvisor.cisco.com/logadvisor/wireless/9800/9800ClientConnectivity , these debugs can be analyzed with Wireless Debug Analyzer
- Check overall client stats and behavior on the controller with https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/217738-monitor-catalyst-9800-kpis-key-performa.html#anc5
(Note when configuration changes are made , use this command again for instance ,
look for improvements , if any , and also use the WirelessAnalyzer procedure mention in my first point
again)
+ Check IOS-XE software version being used , preferred = 17.12.3 (latest advisory)
M.
-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '