The wireless clients/devices decides which WAPs to join. It's not a "Cisco thing". It's the standard.
That's what I figured, it's just an issue we have been having lately and trying to rule out the possibility it might be an Access Point issue.
Did you enable WPA and WPA2??? Apple does not like to "choose". You have to either use WPA OR WPA2.
Actually, yes I should have included my steps of trying to resolve the issue. For some reason, the SSID would not appear in the listing of SSID's so I removed the preferred connection, which was WPA, and manually added it to be WPA2 Personal on the client. Still saw some issues with a few users, others seem to have rectified or they're not telling me.
I checked the event logs on the device and saw this:
Packet to client e0f8.4735.c16e reached max retries, removing the client
After some research, it was recommended to raise the packet retry value to 128. I haven't received any complaints from the 3 people that usually complain about dropped wifi yet, but it's still too soon to say.
The only thing I can think of is the signal strength. Disable the 2.4 Ghz and see what signal strength you are getting with the 5.0 Ghz.
It should not be signal strength since I am about 10 feet away on my test machine which has the issue as well as any other clients in any distance long enough to grab the connection. I will try turning off 2.4 when there's nobody in the office tomorrow in the morning to see if that actually works. I would like to have it dual band though since we're not all at 5GHz here. With this issue, I was actually fearing that there just may be an issue with the 5GHz radio hardware. We also have an extra 1140 laying around I used for testing; the 5GHz radio worked with identical settings to the one not working.
Thanks for the reply! I will take a look at what you suggested a little further and keep this updated if increasing the packet retry value actually rectified the problem just in case someone else has the same issue.
