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Cisco ap 1815i apple os 13.1 connection error

caondio
Beginner
Beginner

Hi,

a customer tells me that from monday you can no longer connect apples with os 13.1 to an ap 1815i.
Anyone have any suggestions?
Thank you

3 Replies 3

marce1000
VIP Mentor VIP Mentor
VIP Mentor

 

 - Formulated in that way the  problem is way to broadened to address ; what if due to  a local wireless managerial problem ? For this forum you will need to be able to re-produce with needed logs if asked.

 M.

caondio
Beginner
Beginner

Hi, i have a support bundle.

There is a viewer for verify the bundle?

Thank

Regards

pieterh
VIP Engager VIP Engager
VIP Engager

Let me check if I understand this correctly.
The customer has upgraded his IOS client to 13.1 and now has problems connecting to your wireless network?
what software version is running on your 1815i ?
-> check if other Apple OS13.1 clients have the same problem.

-> check if older version do not have this problem

-> try if the problem disappears when doing a downgrade from 13.1 to 13.0 ???

-> search if a bug exist for this combination of Apple-OS and Cisco-AP-IOS

 

 

p.s. newest version is Apple-OS 13.3.1, so not a downgrade but an upgrade may help.

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