Cisco AP 3802E upgrading to last image 8.3.20

[Adir G]

Hi,

I am trying to upgrade our Cisco AP 3802E to the last mobility express image 8.3.20 and I am getting the following error

#######################################################################   99.3%
Image downloaded, writing to flash...
do CHECK_ME, part1 is active part
tar: write error: No space left on device
sh: write error: No space left on device

Error, image file size is smaller than image+key+signature 0x02672000 : 0x0283a839
Segmentation fault (core dumped)
part.bin signature verification failure, exit the script
Error: Image update failed.

 please advise

Thx

Adir

[aprod_y22]

Hi Adir,

I have had this problem with an AP2800, the only solution I found seems to be to convert the AP to a CAP running the 8.2.121 image then then convert back to 8.3 Mobility Express.

I couldn't even get it to join a WLC running 8.3.102. The AP2800 had to being running 8.2.121 first.

[Scott Fella]

This can be tricky, but did you follow this process:

http://www.cisco.com/c/en/us/td/docs/wireless/access_point/mob_exp/1/user_guide/b_ME_User_Guide/getg_start.html#task_7588F4C009744AEFBB9EB754A713E390

Also make sure you have enough flash space.  You might have to delete some of the images or logs to free up space. 

-Scott 

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[Adir G]

yes I tried

[Scott Fella]

You validate the md5 hash?  I would download the image again and then check the hash before uploading. Then make sure you don't have any other image except for the rcv.

-Scott 

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[Adir G]

yes I checked it and it is ok

[Scott Fella]

Open up a TAC case then. I haven't tried with a 3802 but have down this with 1850's in my lab. 

-Scott 

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[Adir G]

Hi

Already fixed

Thx  

[Rui Niu]

hi,

i have the same problem with 3802 too, could you tell me exactly how to fix this?

[Adir G]

Hi

If you have a WLC running 8.2.121 you should be able to get the 3802 to join this which will upgrade the image on the 3802. Once you have 8.2.121 running on the 3802 you can the upgrade to Mobility Express 8.3.102.

8.2.121 does support Lightweight 3800 Series Access Points but not Mobility Express

[Rui Niu]

that means i need to upgrade the IOS in 3802,and then i can switch 3802 from CAPWAP into ME?

[Adir G]

Yes,

fist of all you need to upgrade it to CAPWAP 8.3 and then to ME  

[Rui Niu]

Thx,i have fixed it.

[aprod_y22]

I don't think its is a problem with the image, there must be a bug in  8.3.102 which is effecting the 2800 & 3800 APs.

If you have a WLC running 8.2.121 you should be able to get the 3802 to join this which will upgrade the image on the 3802. Once you have 8.2.121 running on the 3802 you can the upgrade to Mobility Express 8.3.102.

8.2.121 does support Lightweight 3800 Series Access Points but not Mobility Express.

[Adir G]

Hi,

it is working

Thx