Connecting and disconnecting

[AshokJat]

Hi,

We are using 3800 series of aps and 5500 series of WLC and I am facing an issue that multiple MAC user are getting disconnecting and connecting frequently 

[Leo Laohoo]

Please provide more relevant info: 

1.  What firmware is the controller running on?

2.  What radio are the disconnection happening more frequently, 2.4 Ghz or 5 Ghz? 

3.  Are the clients tied to a specific OS?  Apple, Windows, Android?

4.  Did anyone verify the claim?

5.  Did anyone replicate the issue?

[AshokJat]

Hi Leo,

Thanks for your response, I would like to know how I can check firmware of the controller and clients are using Apple and they are using 5GHZ