Guest Concentrator

[Adam Hinchliff]

Hi,

We use a guest concentrator to tunnel our Guest SSID traffic back to the DC from WAN sites.

The Guest SSID uses ISE radius and ISE sign on page (sponsored portal).

Recently we have noticed we have to reload the Meraki access points for users to see the guest login page.

We generally get a few days before clients stop connecting again.

Meraki Version 29.4.1

Has anyone noticed this behaviour?

[aleabrahao]

I suppose you have already checked but is the client receiving IP when the problem occurs?

If you enter the portal URL manually during the problem, is it possible to open the page?

Have you checked the ISE logs to validate if any requests arrive during the problem?

[Adam Hinchliff]

Yes client receives IP from the network and we can hit ISE manually.

Restart the AP and behaviour is normal again.

[GreenMan]

I think you should raise a case with Meraki Suppport, if you didn't already.