01-22-2013 03:05 PM - edited 07-03-2021 11:23 PM
I am getting a Major alarm from our NCS as shown below. Do you have any Idea how to fix this problem or know the exact problem in order to metigate it cause?
1. Alarm Condition:Location Calculator on MSE
Message: HEATMAP_CALCULATION_ERROR
Failed to complete the heatmap calculation process. Possible Reason: Matlab Crash or Remote Matlab process unresponsive
Thanks,
04-09-2013 01:45 AM
Hi
Not sure if this helps, but I got the same message, this occured when a firewall failed between our selfs and another company part of the mobility annchor.
Once the firewall came back up, I restarted the the services on the MSE and everything is fine
Cheers
Craig
09-12-2013 01:59 PM
The following is a recommended action to fix this issue:
The system tries to correct itself every 2 hours. If needed resync the floors
to the MSE. I hope this helps you.
09-13-2013 05:00 AM
Try deleting your APs and rediscover them.
09-13-2013 07:46 AM
What version of NCS?
09-13-2013 07:50 AM
version 1.1.1.24
09-13-2013 08:35 AM
There was a heatmap patch for 1.3.0.20, I don't know if 1.1.1.24 was affected.
10-03-2016 10:34 AM
System tries to correct itself every 2 hours. If needed resync the floors to the MSE.
check the below XLs document.
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0ahUKEwij9vbGlL_PAhUILSYKHbnVBBUQFggcMAA&url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fdam%2Fen%2Fus%2Ftd%2Fdocs%2Fwireless%2Fprime_infrastructure%2F1-3%2Fconfiguration%2Fguide%2FCPI_Alarms_Events.xls&usg=AFQjCNHBMAWMBxmhOghUwpWlG_JvZXzWxw&bvm=bv.134495766,d.eWE&cad=rja
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