07-07-2022 05:48 AM - edited 07-07-2022 07:21 AM
I have a location that has been working well for several months to maybe over a year now that all of a sudden has an issue where clients can't authenticate or can't connect. They are getting on their phones a “couldn’t authenticate connection” error, and the iPad used for a room just says “couldn’t connect to network”. Every once in a while if they attempt to connect 5 or 6 times in a row it will randomly work and stay connected for a few hours, but there hasn’t seemed to be any kind of pattern to it. Looking in the 9800 controller, everything is good, switches are good. I'm a little lost as to what it could be all of sudden. No config changes have been made. They were configured in flex mode. How do I go about checking if the APs are receiving the config and are broadcasting the SSIDs correctly?
07-07-2022 05:51 AM
07-07-2022 07:26 AM
- Is the baseline wireless environment still 'green' meaning , are for instance interferers growing and or disturbing your wireless network ? Also review the 9800 configuration with the CLI command : show tech wireless , have the output analyzed by https://cway.cisco.com/
M.
07-10-2022 05:44 PM - edited 07-11-2022 01:48 AM
There is no wrong way to start, you can first start by looking at AP and making sure AP has all 3 tags assigned and none of the tags are default, it will mean whatever you configured on wlc is pushed to the AP, then you can run a radioactive trace for any 1 client MAC address with issues, then if possible do a wireless capture at site and share here. Wireless connection goes through several stages before connecting, we need to understand at what stage it’s failing first.
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