import cert in Cisco 7921 with error "certificate verification failed"

[ciscoroyzhang]

Hi everyone

I am trying to install a digit cert on a 7921 and I get the message on import of "certificate verification failed".

I have tried a number of time, create CSR file then login to certificate web site and get file assigned then import it back to the phone. I used the DER format

Many thx indeed,

Roy

[daviwatk]

Hi,

Referencing: https://supportforums.cisco.com/thread/2095711

Have you followed the steps outlined in page 72 of this guide?  This should be applicable to 792x.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7925g/7_0/english/deployment/guide/7925dply.pdf

Do you have any trace logs from the phone you can post after your attempt to import the cert?

[ciscoroyzhang]

issue cuased by the two third level CA server,

we have Root CA, distribution CA, and 2 third leverl CA servers. for some reason when I try to create the CSR with Root CA cert, it will come with those error message. I have to use the third CA cert to generate the CSR and also have to make sure that same CA will provide the CSR... Probolem solved.