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Intermittent users disconnection

mauriciogh0
Community Member

Good day

 

The WLC had a DHCP server for the WLANs that was inside the company network, for other reasons it had to migrate to a DHC server that is in a provider (this connection now has a Firewall in the middle).

 

After the change of DHCP server, it is observed that some users, randomly, in different WLANs, present from one moment to another limited connectivity, "the yellow triangle", they can not ping towards the gateway, in the WLC it is observed that the MAC associated is in the UP state, apparently fine; also in the DHCP server, the active MAC / IP association is still observed; however, it does not have network connectivity

 

Proactively the timeout was increased
Configuration> WLAN> "SSID"> Advanced> Session Timeout (secs)

 

However none of these changes has worked and the failure persists

 

Attach debug of a MAC 94e9.7977.288d that presents problems and the show running of the WLC

1 Reply 1

Scott Fella
Hall of Fame
Hall of Fame

If the issue happened after the change, I would take a look at possibly the DHCP lease time the provider has set.  If you setup a static entry, of course and address that is not being used, does the issue happen?  Nothing else has changed except for the DHCP correct?

-Scott
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